Service Support Specialist

Job Description
Service Support Specialist
Rank 4
Richmond, BC (Hybrid)
Deadline:
This posting will close by November 26, 2025, at 11:59 PM EST.

The anticipated annual base salary for this position is $80,400 - $99,300. The salary offered will be based on the candidate's experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Service Support Specialist to join our Pacific Zone office. This is a full-time opportunity reporting to the Manager, Parts & Service. The successful candidate will support Parts & Service operations across Western Canada, acting as a key liaison between TCI and our dealer network. This role requires a dynamic multi-tasker with strong analytical skills and an automotive or related background who can identify business opportunities and drive growth.

What We'll Bring
Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You'll Be Doing
Data Analysis & Business Insights

• Analyze industry, dealership, competitor, and customer trends to identify business opportunities and provide actionable recommendations to the Parts & Service team
• Prepare clear, concise, and visually compelling dealer-facing materials (PowerPoint, one-pagers) on behalf of the Parts & Service team

Coordination & Communication

• Coordinate activities and create content for Parts & Service Manager meetings, Toyota Dealer Advertising Association meetings, and workshops
• Maintain, distribute, and continuously improve Parts & Service reports
• Act as a communication hub for the department, ensuring timely updates on key items such as parts and accessory availability and performance metrics

Dealer Support

• Provide back-up support for Area Parts & Service Managers during dealer visits as required
• Proactively communicate with front-line retail managers, acting as liaison to the dealer network in the absence of Zone or Area Managers
• Follow up with dealers to ensure training requirements are met
• Attend management and dealer meetings to contribute ideas and insights based on automotive industry knowledge
• Monitor spending, approve claims, and work with dealers to maximize co-op advertising budgets to grow business

Continuous Improvement

• Initiate and implement Kaizen (continuous improvement) efforts to enhance efficiency
• Share best practices across the team through Yokoten and create Standard Operating Procedures (SOPs)

Additional Responsibilities

• Collaborate with the Prairie/Pacific Administrative Assistant to ensure smooth office operations
• Serve as secondary onsite contact for building and facility contractors
• Support event and program logistics
• Manage vehicle pick-up, inspection, and licensing of demonstration vehicles
• Act as ISO14001 auditor to support environmental compliance initiatives

What You'll Bring

• University or college degree/diploma in business or a related discipline (asset)
• Post-secondary education in automotive-related field (asset)
• Intermediate to advanced proficiency in Power BI, Excel, SAP Business Intelligence, PowerPoint, and Word
• Strong verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• High level of initiative and self-motivation
• Demonstrated ability to improve work processes and enhance efficiency

About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.