IT Support Specialist

You are enthusiastic and enjoy connecting with people to help them solve their IT problems. Reporting to the Director of IT Operations, the IT Support Specialist will assist in supporting Anthem's computing infrastructure, work with team members on new projects and provide technical support to all users within the organization.

You are

• Skilled in collaboration
• Highly proficient in verbal and written communication skills
• Able to present ideas in a user-friendly language
• Excellent at problem solving, critical thinking and being analytical; You are comfortable making decisions independently
• Someone with an attention to detail, but you can also keep in mind the big picture
• Able to successfully manage and complete multiple tasks within deadlines, in a fast-paced work environment
• Conscientious about meeting expectations, and have an innate ability to exceed expectations
• Someone who enjoys helping others, particularly in face-to-face interactions (this role is full time in our Calgary Beltline office)

You will

• Work with the team to implement new technology and administer existing infrastructure.
• Provide exceptional customer service in person, via phone and email.
• Keep customers informed of incident progress, impending changes and coordinated outages.
• Handle escalations for mobile, hardware and software issues
• Log and process support calls in Atera
• Ensure service levels are met based on problem priority.
• Deploy and support new hardware and system software.
• Perform PowerShell scripting or other basic scripting tasks.
• Develop and maintain technical documentation.
• Make visits to remote site offices to deploy hardware

You have

• One to two years of hands-on experience working in a technical support environment
• Experience with Office 365 suite of tools, Windows 11, Windows Server 2016 to 2025
• Experience with remote desktop support, Active Directory and Exchange, Patch management, basic printer/peripheral device troubleshooting and basic knowledge of networking concepts

We have

• Great, diverse, authentic people
• Unlimited career growth opportunities
• Mentorship from the 'best in the biz'
• Corporate Give Strategy supporting community development
• Annual salary reviews and performance bonuses
• 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
• Educational Assistance Program
• 'Dress for your day' policy… and more

Salary Range: $55,000 - $65,000 based on skills and experience. This is a four (4) month contract position, with the possibility to extend.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

Founded in 1991, Anthem is a team of 850 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 320 residential, commercial and retail projects across western North America. Our growing residential portfolio includes 20,500 homes that are complete, in design or under construction, from master planned mixed use residential and multifamily, to townhome, rental and single family communities. We own, co-own, manage or have previously owned over 9 million square feet of retail, industrial and office space. We have developed more than 60 communities across 8,500 acres of land in Alberta, British Columbia and California.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.