General Manager – Locksmith

2 days ago

Cambridge ON NR A, Canada Olivebridge Full time

Fraser Lock & Safe (Cambridge)

Durham Regional Locksmiths (Oshawa)

Location:

Primary: Cambridge, ON (Fraser Lock & Safe)

Secondary (as needed): Oshawa, ON (Durham Regional Locksmiths)

Reports To:

Company Owner / Executive Management

Position Summary:

The General Manager will oversee the daily operations of Fraser Lock & Safe and Durham Regional Locksmiths, ensuring both locations operate efficiently, profitably, and to the highest professional standards. This role requires a person who has hands-on locksmith experience with strong leadership and organizational skills who can balance field work, staff supervision, and business management duties.

The ideal candidate has at least 7 years of practical locksmith experience, a proven ability to manage people and operations, and the flexibility to support both company locations as required.

Key Responsibilities:

Operational Management

  • Oversee day-to-day operations for both Cambridge and Oshawa branches.
  • Schedule and coordinate staff assignments, installations, service calls, and emergency responses.
  • Ensure consistent quality control and adherence to safety and security standards.
  • Manage inventory, tools, and fleet maintenance.
  • Monitor workflows to ensure jobs are completed efficiently and to customer satisfaction.

Team Leadership

  • Supervise, mentor, and support locksmith technicians, apprentices, and administrative staff.
  • Conduct regular team meetings to communicate goals, address challenges, and maintain morale.
  • Participate in recruitment, training, and performance evaluations.

Customer Relations

  • Act as an escalation point for customer concerns or complex projects.
  • Assist the owner in maintaining positive client relationships and uphold the company's reputation for integrity and reliability.
  • Assist the owner in business development initiatives and help identify opportunities for growth.

Financial & Administrative Duties

  • Oversee job costing, quotes, invoicing, and budgeting in collaboration with the owner and shop managers.
  • Track KPI's for both branches.
  • Ensure compliance with company policies, health and safety regulations, and industry standards.

Technical Expertise

  • Provide advanced locksmithing support as needed, including safe work, access control, and complex installs.
  • Assist with specialty projects requiring high-level technical skill or problem-solving.
  • Assist the owner in modernization efforts for equipment and software.

Travel & Coordination

  • Be primarily based in Cambridge, with occasional travel to Oshawa for training, audits, or management support.
  • Coordinate operations between both locations to maintain consistent standards and efficiency.

Qualifications:

  • Minimum 7 years hands-on locksmith experience (commercial, residential, and/or institutional).
  • Proven experience in a supervisory or management role within the locksmith or security industry.
  • Strong understanding of key systems, safes, access control, door hardware, and security standards.
  • Excellent communication, leadership, and problem-solving abilities.
  • Proficiency with scheduling, quoting, and invoicing software (e.g., ServiceM8, Service Titan) is an asset.
  • Valid Ontario driver's license and clean driving record.
  • Must be bondable.

Compensation & Benefits:

  • Competitive wage based on experience.
  • Company phone.
  • Performance-based bonuses.

Job Type: Full-time

Pay: $28.00-$38.00 per hour

Expected hours: No less than 40 per week

Work Location: In person

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