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IT Desktop Support Technician

2 weeks ago

BaieD'Urfé, Canada Sky Systems, Inc. (SkySys) Full time $60,000 - $90,000 per year

Job Title:
IT Desktop Support Technician

Job Type & Location:
Baie d'Urfe, Canada (Onsite)

Work Schedule:
5 days a week

Language Requirement:


• French Speaker – Fluent or Native

Job Requirements

Technical Skills


• 3–5 years of strong experience in IT Infrastructure field support, including troubleshooting hardware, software, and OS issues while maintaining compliance with hardware warranties and customer security policies.


• Hands-on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and other peripherals.


• Basic knowledge of enterprise LAN/WAN environments and ability to perform smart-hand activities on-site.


• Capability to lift or move equipment weighing up to 50 lbs.


• Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and preferably MAC/Linux OS.


• Working knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.


• Experience providing smart-hand support for networking and peripheral devices such as routers, switches, firewalls, monitors, scanners, etc.


• Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user cabling.


• Experience in problem management and repeat call analysis to identify preventive actions.


• Familiar with ticketing tools such as ServiceNow or Remedy.


• Preferred qualifications: Associate Degree in Electronics and CompTIA A+ Certification (other OEM certifications like Dell, Toshiba, Lenovo are a plus).

Must-Have Skills:


• Desktop imaging


• Application installation/support


• Outlook troubleshooting


• Printer troubleshooting


• Conference room management


• Ticketing tool knowledge

Non-Technical Skills


• Excellent customer management skills.


• Strong oral and written communication abilities.


• Ability to interact professionally with customers at all levels.


• Driven, results-oriented, and passionate about IT support.


• Capable of working independently or as part of a team.


• Able to meet deadlines and work proactively with a sense of urgency.


• Flexible to work varying schedules as required.