Fraud Operations Associate

6 days ago

Toronto Ontario Canada fulltime January Open Career Full time
At Chexy, we're reshaping the way money moves - making payments smarter, faster, and more rewarding. We started by being the first in Canada to let people pay their biggest and most painful bills with credit cards and earn rewards on money they had to spend anyway. Now, we're on a much bigger mission: to build a super app that acts as your co-pilot for all your money—helping you get more value from every dollar you spend.
As a high-growth fintech startup, we're at the forefront of payments innovation, and we're looking for hungry, ambitious people to help us scale. If you thrive in a fast-moving, high-energy environment and want to be part of something big, we'd love to work with you.

The Role We're looking for a detail-oriented, proactive Fraud & Compliance Operations Officer to serve as a vital protector of Chexy's payment platform. This is a hybrid position based in our downtown Toronto office (Tuesday–Thursday), where you will sit at the intersection of fraud detection and regulatory integrity. In this role, you aren't just checking boxes—you are a Financial Safeguard. You will own the day-to-end vigilance required to outsmart fraudsters and ensure our platform remains a gold standard for AML and ATF compliance. Beyond manual reviews, you will use data-driven insights and foundational SQL to proactively identify risks and automate compliance workflows. You will be the bridge between regulatory requirements and technical execution, ensuring that every transaction on Chexy is as secure as it is seamless.
Key Responsibilities
  • Data-Driven Monitoring: Conduct daily reviews of user accounts and payment transactions. You will use basic SQL queries to pull custom reports and identify suspicious patterns—like identity theft or account takeovers—before they escalate.
  • The Investigative Deep-Dive: Lead investigations into flagged activities. You'll use a mix of investigative tools, SQL data pulls, and intuition to document findings and build the case files that keep our ecosystem clean.
  • Compliance Analytics: Assist in preparing and submitting Suspicious Transaction Reports (STRs) to FINTRAC, using data visualization to track compliance health and reporting timelines.
  • Workflow Optimization: Identify manual bottlenecks in our KYC/AML processes and suggest data-driven improvements to make our compliance operations more efficient.
  • Cross-Functional Rotation: Transition across departments to conduct root-cause analysis on operational bottlenecks and implement structural improvements in payment processing and customer support.
Qualifications
  • Experience: 1–3 years in AML/ATF compliance, fraud detection, or financial investigations.
  • Analytical Toolkit: Working knowledge of SQL to query databases and extract transaction data. Excel Mastery: Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUPs, and Macros) is a must.
  • Regulatory Fluency: A solid grasp of KYC/AML requirements and FINTRAC standards.
  • Communication: Ability to translate complex data findings into clear, actionable compliance reports for senior leadership.
Why Join Chexy?
  • Collaborate with the Best: Work alongside an extra-talented team of specialists who live and breathe fintech. You will be mentored by professionals passionate about redefining the future of payments, offering a steep learning curve and unparalleled industry insights.
  • Strategic Impact: You will play a direct role in protecting the company's bottom line by developing the logic that prevents financial loss and manages revenue recovery.
  • Innovation-First Culture: Work in an environment that prioritizes automation and modern data stacks (Snowflake/Python) over manual entry.
  • The "Chexy" Edge: We treat our fraud detection like a high-stakes strategy game. If you have the competitive spirit to stay one step ahead of the "gamers" and bad actors while working with a team that is as hilarious as they are brilliant, you'll find your tribe here.
  • The "Chexy" Vibe: We're a high-performance team that actually likes each other. Expect a culture where we debate SQL optimization with the same passion we use to pick a lunch spot. We're fast, we're ambitious, and we have zero tolerance for "corporate boredom." If you want to work with people who are as witty as they are technical, you've found your home.

  • Fraud Operations Performance Associate II

    4 weeks ago

    Toronto, Canada Affirm Full time

    Fraud Operations Performance Associate IIAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and...

  • Remote Fraud QA

    4 weeks ago

    Toronto, Canada Affirm Full time

    A fintech company is seeking a Fraud Operations Performance Associate II in Toronto, Ontario. This role involves monitoring quality in fraud operations and collaborating with teams to enhance training efforts. The ideal candidate has 3+ years of fraud experience, strong analytical skills, and a positive attitude. The position offers competitive compensation...

  • Fraud Optimization Manager

    5 hours ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 188034 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Senior Fraud Strategy

    2 weeks ago

    Southwestern Ontario, Canada Manulife Full time

    A leading financial services provider is seeking an AVP, Fraud Strategy and Operations to develop and implement the fraud strategy at Manulife Bank. This senior leadership role involves optimizing operations, ensuring compliance, and leading fraud prevention initiatives. The ideal candidate will have over 10 years of experience in fraud management within...

  • Senior Fraud Strategy

    2 weeks ago

    Southwestern Ontario, Canada Manulife Full time

    A leading financial services provider is seeking an AVP, Fraud Strategy and Operations to develop and implement the fraud strategy at Manulife Bank. This senior leadership role involves optimizing operations, ensuring compliance, and leading fraud prevention initiatives. The ideal candidate will have over 10 years of experience in fraud management within...

  • Fraud Operations Analyst

    2 weeks ago

    Yonge St, North York, ON MN M, Canada Questrade Financial Group Full time

    What's in it for you as an employee of Questbank?Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community...

  • Senior Fraud Operations Analyst

    21 hours ago

    Toronto, Canada Questrade Financial Group Full time

    Overview Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses...

  • Senior Fraud Operations Analyst

    1 day ago

    Toronto, Canada Questrade Financial Group Full time

    Overview Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses...

  • Manager, Fraud Operations Effectiveness

    7 days ago

    Toronto, Canada Flexiti Financial Full time

    **About Us** Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online...

  • Fraud Operations Analyst

    4 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Join to apply for the Fraud Operations Analyst (Questbank) role at Questrade Financial Group. Questrade Financial Group (QFG), through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. – provides securities and foreign currency investment, professionally managed investment...