Fraud Optimization Manager

**Requisition ID**: 188034

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

**What you will be doing**:
As the Fraud Optimization Manager - Fraud Operations, you will be responsible for managing & developing optimization changes to the department, focusing on opportunities to improve efficiencies, quality, service and mitigating Fraud losses. You will oversee existing workflows and process maps to define existing processes and identify areas needing improvement and automation/digitization opportunities.

**Is this role right for you? In this role, you will**:

- Identify and develop optimization initiatives with an aim to increase efficiencies, quality, service while reducing risk and potential loss to the Bank
- Utilize existing workflows and procedure documents to identify areas of improvement and automation/digitization
- Operate as a liaison with internal and external business partners (e.g. CBS, Fraud Strategy & Governance, Service & Sales, Technology) in cross functional initiatives
- Assist in developing procedures and guidelines within the Fraud Operations team as required
- Keep abreast of all Fraud policies, Guidelines and Procedures
- Develop weekly & monthly reporting to maintain transparency and communicate project status of all initiatives currently in progress and post-mortem analysis
- Represent the Fraud Operations team for internal meetings and projects
- Perform other duties and special projects as required
- Attend industry related conferences/meetings to keep abreast of new/emerging trends
- Monitor existing, new and emerging trends as they relate to financial institutions and develop fraud operational strategies to protect the organization

**Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have**:

- University or College Degree in related field
- Change transformation and project management experience is required
- Prior experience working in an agile environment is an asset
- Strong technical and project management skills is required - Advanced skills with MS Office
- Experience with TSYS, DA Webtop, and PRM
- Minimum 3+ years of extensive fraud experience related to detection and claims analysis within the financial industry
- Minimum 2+ years of experience in law enforcement and/or banking industry
- Minimum 1+ year in the mortgage industry is an asset
- Experience in managing a high performing team
- Experience in fraud detection
- Working knowledge of AML Investigations and Terrorist Financing

**What's in it for you?**
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

LI-Hybrid

Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : North York || Canada : Quebec : Montreal || Canada : Quebec : Quebec

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.