Analyste de support technique global

5 days ago

Calgary Remote Opportunities Canada Long View Systems Full time
Long View. A career that helps you get more out of life.   A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work
Vous êtes passionné(e) par l'expérience utilisateur et souhaitez mettre à profit vos compétences exceptionnelles en service à la clientèle au sein d'une entreprise où règne une ambiance conviviale et stimulante ?
Nous recherchons un(e) analyste bilingue français-anglais, professionnel(le) et motivé(e), pour notre équipe des Services mondiaux intégrés répartie partout au Canada. Vous contribuerez directement au succès de Long View en assurant l'excellence du service et en collaborant avec une équipe multiculturelle au service de clients du monde entier. Vous fournirez un soutien de niveau 1 pour tous les systèmes informatiques et de communication utilisés par le service d'assistance. Veuillez soumettre votre CV en anglais. Une journée typique :
  • Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets.
  • Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème.
  • Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.
  • Comprendre et aider toute escalade de l'incident à l'interne et à l'externe.
  • Rechercher des opportunités d'amélioration des processus et assurer le suivi avec les pairs et les responsables pour améliorer la prestation de services
Ce que vous apportez :
  • 1+ années d'expérience dans un rôle de support technique fournissant un support de niveau I dans un centre d'assistance ou de soutien.
  • Une capacité à s'exprimer couramment en français et anglais dans un environnement professionnel.
  • D'excellentes compétences en communication écrite et verbale en français et en anglais.
  • Une capacité avérée de dépanner et de résoudre des problèmes techniques et procéduraux.
  • Une habileté à s'adapter aux besoins fluctuants des clients et à gérer des situations de stress élevé tout en réagissant rapidement et professionnellement.
  • Une aptitude à établir et entretenir des relations avec les pairs et les collègues.
  • Une capacité avérée à fournir un service à la clientèle de qualité supérieure, autant en personne qu'au téléphone.
  • Une disposition et une volonté de travailler le soir et les fins de semaine.
Ce qui vous rend génial :
  • Compréhension de la gestion des incidents ITIL
  • Certification A+
Why work at Long View:
  • Des collègues et une culture formidable
  • Un ensemble complet d'avantages sociaux dès le premier jour
  • 3 semaines de vacances pour commencer
  • Programmes de reconnaissance
$40,000 - $52,000 a year Une équipe et une culture exceptionnelles Régime REER Un ensemble complet d'avantages sociaux dès le premier jour Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.  

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