Senior Implementation Manager

Position Type: Full Time

Department: EPMO

Work Location: Markham, ON

Work Arrangement: Hybrid 

Work Hours: Standard Business Hours Monday to Friday

Travel Required: Across Canada, as required for clinics

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Director, Clinic Implementation, is responsible for leading the national implementation of Sentrex' PerCuro clinics, pharmacies and clinic support services across Canada, from site setup, operational readiness to software integration and technology adoption.  

Excellent project leadership, communication, analytical skills and sound judgement are required for success The candidate will oversee multiple concurrent clinic projects, mentor Implementation Managers, and drive continuous improvement across operational workflows, usage of systems and collection of data for KPIs and additional insights through reporting. Additionally, the candidate will also be responsible for reviewing, analyzing, and evaluating business requirements and processes for existing and future business and technology solutions. 

As a bonus, the candidate will have strong clinical experience as this role will be the liaison with the clinic HCPs. Additionally, this role requires strong project management, performance analytics, client management, case management, and people skills.  Individuals who would succeed in this role are positive, driven, and committed to building outstanding clinic operations. 

A Day in the Life (What you will do here):

Clinic Implementation Leadership 

• Lead national rollout of new infusion and specialty clinics, overseeing end-to-end planning, launch execution, and stabilization. 
• Develop and track implementation roadmaps, timelines, and key milestones (construction, IT, HR, QA, PSP, and pharmacy readiness). 
• Coordinate cross-functional teams (construction, IT, QA, operations, and PSP) to ensure timely delivery and launch alignment. 
• Review and approve clinic floorplans, equipment lists, and operational readiness checklists. 

Technology & Systems Integration 

• Lead integration of software applications into operational processes, as required, with documentation and training.  
• Collaborate with internal stakeholders to validate compliance with security, data, and audit requirements. 
• Partner with vendors and internal stakeholders to drive automation, reporting, and data governance enhancements. 

Operational Excellence 

• Define, document, and optimize workflows, SOPs, and implementation playbooks. 
• Monitor clinic performance during ramp-up and stabilization, identifying risks and process gaps. 
• Lead lessons-learned sessions and continuous improvement initiatives. 
• Proactively identify areas of growth, improvement opportunities and their associated issues and solutions for consideration while participating in leadership meetings 
• Facilitate Business reviews to perform analysis of existing current state and future state processes and business solutions 
• Collaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications to ensure that operational requirements are accurately represented 

Stakeholder Management 

• Serve as a senior liaison with internal and external partners (sponsors, PSPs, physicians, landlords, vendors). 
• Communicate project status, risks, and key decisions to executive leadership. 
• Manage escalations, ensuring proactive issue resolution. 
• Collaborate and communicate with internal stakeholders to support organizational initiatives as required. 

People & Mentorship 

• Support, and coach, Implementation Managers and cross-functional coordinators. 
• Drive accountability and professional development within the Clinic Implementation team. 

What you need to ensure you are set up for success:

• Bachelor's Degree or comparable work experience 
• 7+ years' experience in healthcare operations, project management, or clinical implementation. 
• Proven experience leading large, multi-site healthcare or pharmaceutical launches. 
• Strong knowledge of workflows, IT systems, and operational compliance. 
• Excellent leadership, communication, and stakeholder-management skills. 
• PMP or equivalent certification is an asset. 
• Advanced knowledge of Excel, Smartsheet, and project reporting tools. 
• Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects  
• Excellent listening and facilitation skills 
• Proven customer facing and facilitation experience    
• Impeccable written and spoken communication skills

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program 

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.