Senior Implementation Manager

5 days ago

Canada Improvado Full time

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About the Role We’re hiring a Senior Implementation Manager to lead the delivery of Improvado’s Professional Services projects. This is a hands‑on role. Your main focus will be guiding clients through onboarding and implementation of our data product. You will act as a technical consultant for clients, explaining product capabilities, validating marketing use cases, connecting data sources and data schemas, and ensuring everything is structured correctly for reporting, including marketing dashboards You’ll manage custom implementations end‑to‑end and take ownership of the technical side—especially around data modelling, decomposing work into appropriate tasks and handover to analytics with ongoing technical supervision and proper UAT What You’ll Do Lead full‑cycle client implementations and manage multiple projects at once Work directly with client data, validating SQL models and database structures Turn messy marketing data into scalable, analytics‑ready datasets Run client meetings, set expectations, and drive delivery at a high standard Own project plans, scope, timelines, and communication Partner with Engineering, Product, Sales, and Support to ensure smooth execution About You Experience with marketing data or BI tools Solid understanding of data modelling, relational databases, and analytical schema design 3+ years in client‑facing technical roles (Project Lead, Sales Engineer, TAM, etc.) Able to run complex projects independently and keep multiple priorities under control Comfortable leading conversations with clients at all levels Strong SQL skills—confident with querying, validating, and troubleshooting data Technically hands‑on—willingness to deep‑dive into data work and understand the full picture Nice to Have Interest in AI tools and automating workflows Comfortable jumping in and solving customer issues directly when needed What We Offer Remote‑first environment Strong product/market fit: marketing data product for US‑based enterprises 20 working days of PTO per year US holidays and additional days off Extremely fun & open startup environment Professional development reimbursement #J-18808-Ljbffr

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