Jr. Implementation Manager, Operational Excellence

Position Type: Full Time

Department: EPMO

Work Location: Markham, ON

Work Arrangement: Hybrid 

Work Hours: Standard Business Hours, Monday to Friday

Travel Required: Across Canada, as required for client meetings 

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting into the Clinic Implementation team, the Junior Implementation Manager will play a key supporting role in the national onboarding and launch of new Sentrex clinics across all therapeutic areas.
Working under the guidance of the Clinic Implementation Leadership, this role supports site setup, operational readiness, documentation, and technology integration activities.

The Junior Implementation Manager will coordinate cross-functional tasks, track project timelines, and maintain accurate documentation to ensure clinics are launched on schedule and aligned with Sentrex's operational standards. The role requires strong organizational skills, communication, and attention to detail to manage multiple deliverables in a dynamic, fast-paced environment.

This position involves regular collaboration with internal departments and external stakeholders, including healthcare professionals and construction partners. The ideal candidate demonstrates solid project management fundamentals, analytical thinking, and a proactive, solutions-oriented approach. Individuals who excel in this role are driven, adaptable, and committed to supporting the delivery of exceptional clinic operations.

A Day in the Life (What you will do here):

Clinic Implementation Support

• Support the planning, setup, and onboarding of new PerCuro and partner clinics into the Sentrex network.
• Assist in the coordination of cross-functional workstreams (construction, IT, QA, PSP, HR, and pharmacy).
• Track project milestones and deliverables using standardized templates and trackers.
• Prepare operational readiness checklists and gather status updates from internal teams.
• Participate in site meetings and support post-launch stabilization activities.
• Ensure all implementation activities are aligned with approved timelines and scope.

Technology & Systems Coordination

• Support integration of software platforms
• Document system access needs and coordinate with IT for configuration and setup.
• Assist with testing, validation, and rollout communications for new system features.
• Write and Maintain version-controlled documentation for SOPs, user guides, and training materials.

Operational Excellence

• Assist in documenting workflows, SOPs, and process improvements.
• Help collect and compile operational data for reporting and KPI tracking.
• Monitor clinic ramp-up progress and flag potential risks or gaps for review.
• Support lessons-learned reviews and contribute ideas for continuous improvement.

Stakeholder & Communication Management

• Coordinate communication between internal departments (Client Solutions, QA, IT, HR, PSP, etc.).
• Support logistics and communication with external partners, including clinic HCPs and vendors.
• Prepare meeting summaries, action logs, and status reports for leadership review.
• Escalate project risks or delays promptly to the Senior Implementation Manager.

Team & Administrative Support

• Maintain centralized documentation in shared folders and trackers.
• Support leadership with documentation, scheduling, and reporting needs.
• Contribute to the development of implementation playbooks and knowledge-sharing tools.

What you need to ensure you are set up for success:

• Bachelor's degree (or equivalent) in relevant field or comparable work experience
• Strong knowledge of Patient Support Programs and their associated services
• Solid organizational skills, including multitasking and time-management with the ability to adapt to and manage changing priorities and timelines
• Excellent attention to detail with the ability to identify and analyze problems
• Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery
• Excellent listening and facilitation skills
• Strong interpersonal skills with excellent communication (written and verbal) and presentation abilities
• Strong attention to deadlines
• Proven ability to work independently and as part of a team
• Proficiency with Microsoft Office
• Familiarity with Project Management tools, methodologies and best practices
• Proven customer facing and facilitation experience

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.