Accounts Receivable Collections Specialist, Bilingual

Accounts Receivable Collections Specialist, Bilingual Join to apply for the Accounts Receivable Collections Specialist, Bilingual role at Groupe Compass Quebec ltée. Job Summary The Bilingual Accounts Receivable (AR) Collection Specialist is responsible for managing customer accounts, reducing past‑due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. The Specialist works closely with billing, finance, operations, and sales teams to ensure accuracy and efficiency across the end‑to‑end AR process. Responsibilities Collections & Customer Account Management Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables. Conduct regular outbound calls, emails, and follow‑ups with customers regarding overdue invoices. Build strong working relationships with customers to resolve payment issues and encourage on‑time payments. Monitor customer payment trends and escalate concerns as needed. Invoice & Payment Reconciliation Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies. Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances. Collaborate with billing and cash application teams to ensure correct posting and resolution of errors. Dispute Resolution & Issue Management Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.). Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence. Maintain detailed notes on all collection activities and customer communications. Reporting & Performance Tracking Prepare monthly and quarterly reports with insights on high‑risk accounts. Assist in month‑end close activities related to AR, including account reconciliations and reporting. Customer Service & Internal Collaboration Provide exceptional service during all customer interactions while balancing firm collection requirements. Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information. Support ad‑hoc tasks and special projects as required by management. Qualifications 3–5 years of AR collections, billing, or credit experience (industry experience is a plus). Strong communication (verbal & written) and negotiation skills both in English and French. Excellent attention to detail with strong analytical and problem‑solving abilities. Intermediate to advanced skills in Excel; experience with ERP/AR systems. Benefits Health & safety priority with comprehensive health, vision, and dental care coverage. Mental Health and Wellness initiatives, support resources, and an Employment Assistance Program. Diversity and inclusion commitment with associate‑led groups fostering cultural awareness. Employer Information Compass Group Canada is part of a global foodservice and support services company and the 6th largest employer in the world, with 625,000 employees. We operate in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. Equality & Diversity Statement Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information. Job Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Accounting/Auditing and Finance Industries: Food and Beverage Services Location: Toronto, Ontario, Canada Salary: CA$60,000.00‑CA$63,000.00 Application Referrals increase your chances of interviewing at Groupe Compass Quebec ltée. by 2x. #J-18808-Ljbffr