Logistics Administrator

Location: This hybrid role requires 3 days on-site at our Burnaby, BC Support Office or Delta, BC Distribution Centre and 2 days remote per week.

Welcome to Specsavers – where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 12th globally by Great Place to Work, we're proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we've been scaling rapidly, now with nearly 240 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we're transforming the way Canadians experience eyecare.

If you're passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You'll Do

The Logistics Administrator will be providing administrative support to our local logistics team with scope for global support when required, to resolve queries, manage logistics compliance, ensure consistency of supply and excellent service to our customers. Flexibility required in projects and for support in ad hoc tasks as prescribed by line manager.

Key Responsibilities

• Store unitary order processing: ensuring ad hoc and bulk orders move on time and in full, engaging with internal stakeholders, store partners and a variety of carriers
• Invoice processing: ensuring that invoices are checked, paid and logged for all carriers.
• Updating schedules per weekly store rollout
• Commercial invoice processing: dealing with customs brokers and international carriers to ensure that items coming into the country clear customs in time for onward deliveries
• Track-and-trace: keep up to date on movement of items internationally and domestically, and updating trackers for effective capturing of performance data - including air, sea and parcel traffic
• Monitoring daily shipment trackers and collaborating with fulfilment centre and the other internal and external stakeholders as needed.
• Identify potential supply problems and work together with local and global supply chain team to proactively resolve issues.
• Manage the escalation and communication process of any custom/freight/3pl issues to supply-chain team locally and globally as needed.

What We're Looking For

• 2 – 3 years' experience in an administrative role, logistics would be desirable
• Customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.
• IT literate, with intermediate Microsoft Excel and data handling skills (V lookups, Pivot Tables)
• Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
• Excellent written, verbal and interpersonal communication skills with the ability to prepare and present reports and documentation of high quality and integrity and the capacity to deal with a wide range of clients and staff.
• Demonstrated capacity to exercise sound judgment, initiative, diplomacy, tact and discretion and proven ability to handle information, and materials in a confidential and appropriate manner.

Nice-to-have skills:

• Retail and administration experience within an Optical environment.
• Previous Import / Export experience
• Excellent written, verbal and interpersonal communication skill and analytic skill.
• Highly competent computer skills with knowledge and experience in the use of the Microsoft suite of software, the use of databases, electronic diaries, e-mail and the Internet.

Compensation: $60,0000 - $70,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies' Benefits

• 3 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at . We will work with you to meet your needs and ensure a fair and equitable experience.

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