Operational Lead

7 days ago

Montreal, Quebec, Canada Meroka Careers Full time $120,000 - $180,000 per year
This Role Is Not for You If…
  • You see software as a checklist, not a conversation
  • You don't like being the glue between product, people, and process
  • You want to be handed a playbook instead of co-creating it
  • You prefer process over people
  • You aren't motivated by long-term impact or transformation

What You'll Do
  • Lead onboarding and implementation for new Meroka practices—ensuring each clinic gets up and running smoothly with the systems and tools we provide
  • Serve as a trusted sounding board to physicians, managers, and staff—helping them identify where Meroka can add value, and adapting implementation to fit their workflow
  • Coordinate and deploy product & vendor rollouts in a way that respects the pace and personality of each practice
  • Work closely with product, engineering, and partnerships teams to bring practice feedback into our roadmap—this role is on the frontlines and your insights will shape what we build next
  • Identify where external tools or resources are needed and help orchestrate their selection, testing, and deployment
  • Planning, monitoring and managing the necessary resources (human, financial, physical, technological, etc.) to ensure provision of quality services and work is achieved in effective and efficient manner
  • Proactively spot areas where clinics may be stuck, overwhelmed, or underutilizing our tools—and step in with support, training, or better processes
  • Contribute to the long-term development of our enablement playbooks and tools—this is a building role, not a plug-and-play job
  • Build trust, momentum, and ownership within our practices—ensuring they feel deeply supported and set up for success
  • Eventually, mentor and grow a team to scale your work across more practices
We're Looking For Someone Who…
  • Has 6 years' experience in consulting, operations, customer experience, implementation or a related cross-functional role where empathy and execution mattered equally
  • Has worked in (or closely with) healthcare settings and understands the complexity and humanity of clinical operations
  • Loves being the connective tissue between teams and thrives in ambiguity
  • Is great at spotting patterns, diagnosing bottlenecks, and designing workflows
  • Writes clearly, thinks visually, and can move from idea to execution quickly
  • Can confidently manage multiple clinics in different phases of enablement without dropping balls
  • Knows how to use AI tools as leverage—not shortcuts
  • Can thrive in a hybrid rhythm (3–4 days/week in-person in Montreal)
  • Brings emotional intelligence, cultural awareness, and a people-first mindset to every conversation
What We Offer
  • Competitive Compensation, depending on experience
  • Health benefits, retirement savings matching and unlimited vacation
  • A mission-driven, purpose-led role with creative freedom
  • Ownership of your area: this is not a siloed role
  • A fast-moving, kind, and ambitious team that values thoughtful, useful work
  • Opportunities to grow into a larger leadership role across partnerships and operations
Additional Notes
  • This role is an opportunity for frequent travel across the USA for in-person onboarding, training, and enablement support. All travel will be coordinated and supported by the Meroka team.
How to Apply

Please send us either your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.

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