Current jobs related to Guest Service Representative - Victoria, British Columbia - Allied Universal

  • Guest Services Supervisor

    1 week ago

    Victoria, British Columbia, Canada JLL Full time $60,000 - $90,000 per year

    Position: Guest Services SupervisorLocation: Bay Centre, Victoria BCWorking Hours: Day, evenings and weekends. Applicant must have full availability and be open to work weekends and evenings. A flexible schedule is preferred.The Bay Centre is seeking a dynamic individual for the role of Guest Services Supervisor at the Bay Centre in Victoria, BC. The Guest...

  • Guest Services Supervisor

    1 week ago

    Victoria, British Columbia, Canada JLL Full time $50,000 - $55,000

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Guest Experience Manager

    2 days ago

    Victoria, British Columbia, Canada The Latest Scoop Full time US$40,000 - US$90,000 per year

    Why The Latest Scoop (TLS)Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping...

  • Guest Experience and Marina Manager

    1 week ago

    Victoria, British Columbia, Canada Coast Hotels Full time $60,000 - $90,000 per year

    Your company, your values, your career Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Guest Experience & Marina Manager is responsible for the smooth and efficient operation of both hotel and marina facilities. This hands-on leadership role...

  • Customer Service Representative

    1 day ago

    Victoria, British Columbia, Canada OOCL CANADA INC. Full time $45,000 - $55,000

      Customer Service Representative – Export Ocean Cargo Harbour Centre, West Hastings Street, Vancouver, B.C. V6B 4N6On-site role Mon-Fri (w/1 hour lunch) What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL...

  • Member Service Representative

    1 day ago

    Victoria, British Columbia, Canada Club Full time $40,000 - $60,000 per year

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Regional Representative, Victoria

    1 day ago

    Victoria, British Columbia, Canada Public Service Alliance of Canada Full time $120,659 - $135,808 per year

    Branch: Regional Offices BranchEmployment Type: IndeterminateLinguistic Requirement: EnglishSalary: $120,659 to $135,808Location: Victoria Regional OfficeCategory of Applicants: Internal; Membership; PublicClosing Date: 12/31/2025Employment Equity Designation: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC...

  • Customer Service Representative

    2 weeks ago

    Victoria, British Columbia, Canada FloForm Countertops Full time $42,000 - $52,000

    Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position contract which could turn into permanent) to join the team  FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the...

  • Customer Service Representative

    1 week ago

    Victoria, British Columbia, Canada FloForm Countertops Full time $42,000 - $52,000 per year

    Description Position at FloForm Countertops Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position contract which could turn into permanent) to join the team  FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing...

  • Customer Service Representative

    1 week ago

    Victoria, British Columbia, Canada FLOFORM Countertops Full time $42,000 - $52,000 per year

    Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position contract which could turn into permanent) to join the teamFLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the...

Guest Service Representative

2 weeks ago

Victoria, British Columbia, Canada Allied Universal Full time $40,000 - $45,000 per year

Overview
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions

Start your phenomenal career with Allied Universal today

Job Description
Position:
Guest Service Representative

Location:
Downtown Victoria, BC

Position Type:
Casual, Part Time

Wage:
$20.00 – $21.00 per hour

Schedule:
Various

Hours:
8 - 24 hours per week

About The Role
Allied Universal is proud to support a high-profile shopping destination located in the heart of downtown Victoria. This busy urban retail center plays a major role in the city's retail and tourism landscape, welcoming millions of visitors every year.

As part of our on-site customer service team, the
Guest Service Representative
plays a key role in creating a positive guest experience by delivering professional, welcoming, and solution-oriented service on behalf of our client. Reporting directly to the
Guest Service Lead
, this front-line position assists guests, supports marketing initiatives, and helps ensure daily operations run smoothly.

Key Responsibilities :
Customer Service & Guest Support

  • Greet and assist guests in a friendly, professional, and efficient manner
  • Provide information about the shopping center, retailers, promotions, and amenities
  • Resolve customer concerns promptly and effectively, escalating as necessary to the Customer Service Lead

Retailer & Gift Card Program Support

  • Assist with gift card sales, transactions, and basic troubleshooting
  • Provide general support to retail tenants (e.g., job board postings, communication updates)
  • Maintain accurate gift card inventory and handle transactions using POS systems

Marketing & Events Assistance

  • Support the execution of mall events, promotions, and seasonal campaigns
  • Distribute promotional materials and respond to related guest inquiries
  • Assist with data tracking for marketing or promotional initiatives as directed by the Customer Service Lead

Operations & Administration

  • Follow all opening and closing procedures, including cash handling and shift reporting
  • Operate internal communication tools and systems (e.g., PA system, internal trackers)
  • Maintain cleanliness and professional appearance of the guest services desk

Qualifications & Experience

  • High School Diploma required
  • 1–2 years of customer service or front-line experience in a retail, hospitality, or tourism environment
  • Strong communication and interpersonal skills
  • Familiarity with Microsoft Office and general computer proficiency
  • Knowledge of downtown Victoria or retail center operations is an asset

Key Skills

  • Friendly and approachable with a passion for helping others
  • Calm and professional demeanor in high-traffic or fast-paced settings
  • Organized, detail-oriented, and dependable
  • Team-oriented with a proactive mindset

Availability

  • Availability during holiday seasons and peak shopping periods is required

Closing
Allied Universal
provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: .

Requisition ID