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Customer Service Representative

2 weeks ago

Victoria, British Columbia, Canada FLOFORM Countertops Full time

Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position contract which could turn into permanent) to join the team
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.

Position Summary:
The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Desired Skills & Experience:

  • High School Diploma with 1-2 years customer service experience
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Ability to solve problems as they arise
  • Clean criminal record
  • Basic mathematical skills
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Excellent verbal and written communication skills
  • Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

  • Ability to work in a team sales environment
  • Assists customers in person, by email or on the telephone
  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Processes orders and accepts payment from customers made over the telephone or in person
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
  • Assists customer in the selection of product
  • Maintains customer service records
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Participate in inventory
  • Keeps the showroom clean and sets up displays as needed
  • Will also assist with general labour tasks including loading/unloading merchandise, deliveries
  • Other duties as assigned

FLOFORM is proud to offer the successful candidate:

  • $42K - 52K DOE
  • Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."

Should this opportunity be of interest to you, contact us today

Submit a resume at
We look forward to meeting you
To learn more about us we encourage all applicants to visit our website at

We are an Equal Opportunity Employer.