Accident and Health Claims Adjudicator

2 weeks ago


Toronto, Ontario, Canada Crawford Full time
Description

We are currently recruiting for an Accident and Health Adjudicator to join our team remotely in Ontario. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The salary range is $50,000 to $75,000 annually. 

Responsibilities
  • Assess low-complexity Affinity claims (travel, baggage, simple reimbursements).
  • Determine benefit entitlement according to policy and claims handling processes.
  • Collect and analyze additional data (e.g., medical information).
  • Resolve inquiries promptly and maintain client/referral relations.
  • Make timely first contact on new claims and gather additional information to expedite decisions.
  • Prepare verbal and written reports supporting decisions.
  • Record detailed progress notes and prepare correspondence using approved templates.
  • Ensure accurate eligibility determination and adherence to turnaround timelines.
  • Maintain reserves, obtain necessary authority, and process payments promptly.
  • Submit accurate billing and expense reports on time.
  • Provide timely responses to claimants and stakeholders.
  • Document all communications in the system.
  • Deliver clear, professional updates regarding claim status.
Qualifications
  • Experience working in an insurance environment with a good understanding of insurance adjusting. 
  • Accident and Health Adjudication experience would be an asset.
  • Working towards full Independent Adjusting License and CIP Designation.
  • Post Secondary education in an insurance related field considered an asset.
  • Experience in adjusting including the investigation and detailed reporting of multi-line or auto claims.
  • Excellent ability to interact with clients, claimants, and field staff for the exchange of information often requiring analysis.
  • Excellent interpersonal abilities are required to enable effective interaction and communication in both oral and written format with employees, policyholders, employers and other insurance/medical/legal professionals.
  • The ability and willingness to learn multiple computer systems.
  • Strong analytical and decision making skills.
  • Ability to multitask.
  • Ability to effectively manage change.
  • Must be a team player with outstanding customer service skills.
  • Willingness to work in a dynamic environment with opportunity for career growth.

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