Sales Associate

CellnTell Distribution Inc is a market leader in wholesale and distribution of the latest cell phones, accessories, and gadgets to small businesses in Canada. Our buyers work with suppliers around the world in sourcing the best deals and products. We believe in wholesaling technology at a great price. If you love the latest Tech, this is the place for you

Our B2B Store is where the ultimate magic of CellnTell comes to life, and our Sales Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results.

We are currently looking to bring aboard a B2B Sales Associate who will act as a client advocate and ensure that clients' needs are understood and satisfied. This includes sales, payment confirmations, handling client complaints, and improving the overall customer experience. In close coordination with the Chief Sales Officer, the incumbent will develop creative marketing plans to on-board new clients.

Salary: Competitive salary plus performance-linked variable pay will be offered to the right candidate.

The detailed requirements are listed as follows:

What you will be doing:

• Responsible for maintaining and growing existing key B2B accounts
• Increase B2B customer portfolio through cold-calls and creative marketing means
• Growing revenue from existing and new accounts, win backs, through upsell/cross-sell
• Act as main point of contact for walk-in customers
• Through constant learning, stay up to date about relevant trends and technical and marketing innovations in the industry
• Work with the Inventory team to ensure order accuracy and timely processing and delivery
• Analyze customer data to identify preferences and trends
• Responsible for analyzing order placement, pricing and quantities for itemized products
• Deliver exceptional customer service
• Assist in the receiving, storage and security of inventory as and when required
• Open the store at specified time, maintain and organize the sales floor, and ensure cleanliness

What we are looking for:

• Education/Experience: 3-5 years of retail or other equivalent sales experience required. Telecom related sales experience a definite asset. A bachelor's degree would be considered an asset.
• Communication Skills: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate via email, Whatsapp/Telegram with professional formats and business etiquette.
• Native Language proficiency and fluency in the following languages essential: English, Urdu/Hindi, Punjabi. Proficiency in French a very strong asset.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in Canadian monetary units.
• End user competency: in: Google Suite (Docs/Sheets), MS Office, Digital platforms.
• Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
• Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.
• Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Work Schedule: Monday to Friday
• Must be comfortable with cold calling
• Must be eligible to legally work in Canada.

Job Types: Full-time, Permanent

Benefits:

• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Retail Sales (or Equivalent): 1 year (preferred)
• Telecom related sales: 1 year (preferred)

Work Location: In person