CAN - Manager - Customer Service

3 days ago

Toronto ON MZ L, Canada Hymopack Ltd Full time

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be provided, upon request, to enable individuals with disabilities to perform the essential functions.

  • Supervise and motivate the customer service team to achieve performance goals and deliver exceptional service.
  • Provides ongoing coaching, guidance and support to team members, fostering a culture of excellence and continuous improvement.
  • Establishes goals and metrics to measure the team's performance and the effectiveness of the customer service functions.
  • Takes a hands-on approach to manage more direct or critical customer issues and accounts, ensuring resolutions that uphold service excellence.
  • Develop and implement customer service strategies and initiatives that support overall objectives and enhance customer satisfaction.
  • Identifies training needs within the team and implements programs to address skill gaps, enhance service delivery, and keep staff updated on product knowledge and service techniques.
  • Analyze customer feedback to understand service gaps, customer needs, and opportunities for improvement. Implementing change based on insights.
  • Directs cross-functional collaboration efforts with departments such as sales, marketing, quality and operations to ensure a cohesive approach to customer service.
  • Prepare and present reports on customer service metrics, trends, and team performance to management.
  • Drives cost-saving initiatives among CSRs and proactively identifies opportunities for efficiency improvements within their own responsibilities.
  • Perform the complete Order-to-Cash tasks of a Customer Service Representative while maintaining responsibility for 2–3 clients, to continuously understand, current and future applications of our systems
  • All other duties as assigned

  • (CAN) Customer Service Manager

    2 weeks ago

    Nepean, ON, Canada Walmart Full time €38,000

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • CAN - Manager - Customer Service

    5 days ago

    Toronto, Ontario, Canada Gelpac Full time

    DescriptionTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be provided, upon request, to enable individuals with disabilities to perform the essential functions.Supervise and motivate the customer service team to achieve performance goals and deliver exceptional...

  • (CAN) Customer Service Manager

    2 weeks ago

    Toronto, Canada Walmart Full time

    OverviewPosition Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • (CAN) Customer Service Manager

    2 weeks ago

    Toronto, Canada Walmart Full time

    Overview Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Food Service Delivery Driver

    1 week ago

    Etobicoke, ON MZ L, Canada Superior Food Service Full time

    Job Description:Superior Food Service is looking to add to it's growing business a Straight Truck Delivery Driver.We are looking to hire qualified individuals to our existing team.You will be expected to fulfil the following duties of the position (including but not limited to):Deliver product within assigned route schedule and time windows. Immediately...

  • Customer Service Manager

    7 days ago

    Toronto, Canada Universal Soul Service Corp. Full time

    **Overview**: **Duties and Responsibilities**: - Define and communicate customer service standards - Oversee the achievement and maintenance of agreed customer service levels and standards - Direct the daily operations of the customer service team - Plan, prioritize and delegate work tasks to ensure proper functioning of the department - Ensure the...

  • CDS District Manager CAN

    7 days ago

    Toronto, ON MB L, Canada CDS (Club Demonstration Services) Full time

    CDS District Manager CANClub Demonstration Services (CDS) is looking for a well-rounded District Manager to lead, oversee and execute performance within an assigned territory in line with the overall strategy goals. The ideal candidate takes pride in developing and successfully leading multi-unit teams inside Costco while flawlessly executing sales...

  • Resident Manager or Team

    7 days ago

    Toronto, Canada RESIDENT MANAGER Full time

    This is a live-in position for a high-rise apartment building. If you are the type of individual or team who are self-starters, motivated and have a hands-on approach with the ability to work independently with mínimal supervision then this role is for you. **We are looking for an individual or team whose key responsibilities are**: 1. Building...

  • Customer Service Representative

    1 week ago

    Ajax, ON LZ W, Canada Service Ontario (private office) Full time

    The ServiceOntario Office in Ajax is hiring one student position.This is a STUDENT POSITION and has a limited number of hours to offer per week. The intention of this position is to fill gaps in scheduling while ensuring students school schedules are not impacted. This is NOT a regular part time position. You shouldbe enrolled in a Post Secondary Education...

  • Regional Service Manager

    2 weeks ago

    Toronto, Canada Service Express Full time

    **20-40% travel is required as needed in this role for service meetings, internal and external business meetings, and engineer meetings throughout Canada, Michigan, and Ohio!** As Service Express has been growing, so have our teams to support our expansion! As such, we are looking for a **Regional Service Manager** to oversee service delivery and day-to-day...