Technology Product Specialist

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. 

Make an impact with our Solution Delivery team as Technology Product Specialist. This diverse team of professionals effectively drives change and successful outcomes while ensuring activities remain on track, on scope and within budget.  As a trusted advisor, you'll identify and interpret business needs, plan and organize resources and develop procedures and schedules that ensure deliverables meet MNP's commitment to quality and client service excellence.  

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. 

Responsibilities

• Execute on the strategic vision for MNP's proprietary, business-critical applications as defined by the Product Manager, and the executive team
• Evaluate and identify opportunities for improvement of the application from both a business and technical perspective to meet needs within a changing business climate
• Work with other product teams to evaluate upcoming cross-product features and the impact on internal integrations
• Work with the Product Manager to prioritize feature requests and work items in conjunction with Technology management to ensure the timely delivery to users while ensuring efficient and effective use of internal and offshore development resources
• Maintain and contribute to the product backlog to track incoming feature requests or changes (via tickets, project intake forms, etc.), document technical and business requirements, and ensure proper sign-off
• Communicate with internal stakeholders to understand their needs and anticipate what changes in features or functionality will better enable utilization of the application to its full potential
• Write clear and concise work items from which developers can write code
• Proactively communicate upcoming changes with impacted users and follow-up on suggestions from internal stakeholders regarding feature requests
• Support day-to-day operations of the application, including triaging issues, coordinating resolutions, and ensuring user satisfaction
• Assist with the creation of training materials and oversee educating the Application Support Team and users on new features
• Follow-up with users post release for feedback on newly developed features or changes and ensure lessons learned and feedback are incorporated into future sprints

Skills and Experience

• Two (2) to four (4) years of experience in product management, project management or business analysis in a technology-focused role with proven track record of constantly delivering value
• Strong business acumen and ability to understand how application features impact operational efficiency and strategic goals
• Ability to decompose an ambiguous ask into tangible actions and drive forward the delivery
• Familiarity with Agile, Scrum or formal Application Lifecycle Management
• Excellent written communication skills and previous experience in technical requirements documentation
• Ability to liaise effectively with Partners, executive team, senior managers, internal stakeholders, and key decision-makers
• Experience in application support or customer success within a business or enterprise context

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply

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