Customer Enablement Manager

7 days ago

Toronto, Ontario, Canada Shakudo Full time
About Shakudo Shakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency. We're transforming how businesses harness the power of their data through our innovative cloud-native platform.
Position Overview We are seeking a strategic Customer Enablement Manager to design and execute programs that accelerate customer learning, adoption, and time-to-value on the Shakudo platform. This role focuses on creating scalable enablement resources, training programs, and educational content that empower our customers to become proficient and successful with our data platform. You'll be instrumental in reducing onboarding time, increasing feature adoption, and driving long-term customer success.
Key Responsibilities
Enablement Program Development - Design and implement comprehensive onboarding programs for new customers - Create scalable training curricula for different user personas (data engineers, data scientists, platform administrators) - Build enablement frameworks that can be delivered both virtually and in-person
Content Creation & Management - Produce high-quality training materials including documentation, video tutorials, and interactive guides - Create role-based learning resources tailored to technical and business users - Develop best practices guides and use case playbooks - Maintain and update enablement content library to reflect platform updates and customer feedback
Training & Workshop Delivery - Facilitate virtual and on-site training sessions for customer teams - Conduct product demonstrations and hands-on workshops - Lead webinars and office hours to address common questions and challenges - Provide train-the-trainer programs for customer champions and power users
Customer Education Strategy - Partner with Product and Customer Success teams to identify enablement gaps and opportunities - Analyze customer usage data and feedback to optimize training programs - Develop metrics and KPIs to measure enablement program effectiveness - Create self-service resources that reduce support burden while improving customer outcomes
Platform & Tooling - Build and maintain customer-facing learning management systems and knowledge bases - Collaborate with technical writing teams to ensure documentation accuracy and usability - Leverage enablement platforms and tools to deliver scalable learning experiences Create interactive demos and sandbox environments for hands-on learning Key Success Metrics
  • Reduction in time-to-first-value for new customers
  • Increased platform feature adoption rates
  • Improvement in customer onboarding satisfaction scores
  • Growth in self-service resource utilization
  • Decreased support ticket volume for common questions
Required Qualifications
  • Bachelor's degree in Education, Technical Communication, Computer Science, or related field
  • 4-6 years of experience in customer enablement, technical training, or instructional design
  • Strong background in data platforms, cloud technologies, or enterprise software
  • Experience creating training content for technical audiences
  • Proven ability to translate complex technical concepts into accessible learning materials
  • Excellent presentation and facilitation skills
  • Experience with learning management systems and content creation tools
  • Strong project management and organizational skills
  • Data-driven approach to measuring and improving program effectiveness
Preferred Qualifications
  • Experience with data engineering tools, MLOps platforms, or cloud infrastructure
  • Background in technical writing or documentation
  • Familiarity with modern data stack technologies (Docker, Kubernetes, cloud platforms)
  • Experience with video production and e-learning authoring tools
  • Previous experience in customer-facing roles at B2B SaaS companies
  • Certification in instructional design or adult learning principles
  • Understanding of DevOps and platform engineering concepts
What We Offer
  • Competitive salary and equity package
  • Comprehensive health, dental, and vision insurance
  • Flexible working arrangements and remote work options
  • Professional development and learning opportunities
  • Access to cutting-edge technology and training resources
  • Collaborative, innovation-driven culture
  • Opportunity to shape how organizations learn about data platforms
  • Direct impact on customer success and product adoption
Location This position is based in office, in Toronto, with occasional travel for customer training sessions and team meetings.
Ready to empower customers to unlock the full potential of their data? Join us in building world-class enablement programs that drive customer success at scale

To Apply: Please submit your resume, a cover letter detailing your enablement philosophy, and examples of training materials or programs you've created.

Shakudo is an equal opportunity employer committed to diversity and inclusion. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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