Enablement Program Manager

Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary
The Enablement Program Manager for Operational Excellence is an individual contributor responsible for the end-to-end design, development, execution, and measurement of enablement programs focused on critical operational processes, systems, policies, and tools that impact the field organization. This role acts as a strategic partner to operational teams, translating complex changes into clear, measurable, and engaging learning experiences, with a mandate to leverage AI advancements to drive program efficiency and impact.

Responsibilities
Program Strategy and Needs Analysis

• Partner with the GTM Operations team, the DIO organization, Legal and bid management teams to conduct thorough needs analyses and define the enablement scope for new process launches, policy rollouts, or significant tool updates.
• Develop comprehensive, audience-specific learning paths and curriculum structures that effectively translate operational requirements into field capabilities.
• Manage the enablement lifecycle for multiple programs concurrently, ensuring alignment with project timelines and business readiness goals.

Content Development and AI Innovation

• Design and develop in partnership with Enablement Services, core enablement assets (e.g., job aids, training guides, presentations, knowledge checks) for field audiences, ensuring all content is accurate, clear, and focused on behavioral change.
• Act as the internal liaison with the Enablement Instructional Design Vendor Manager, clearly defining content needs and providing Subject Matter Expertise (SME) inputs to external agencies.
• Actively investigate, pilot, and deploy Generative AI and other advanced tools to accelerate the content development cycle (e.g., initial script drafting, knowledge article generation, quick simulation builds) and improve the personalization of learning delivery.

Program Execution and Delivery

• Coordinate all aspects of program launch, including scheduling training sessions, managing communications, work with the Enablement Services team on setting up tracking within the Learning Management System (LMS), and coordinating internal delivery resources.
• Facilitate virtual and in-person training sessions as required, acting as a credible subject matter expert on the enabled operational topics.
• Manage post-launch feedback loops and content iteration, ensuring programs remain current and effective as operational standards evolve.

Measurement and Impact

• Define and track enablement success metrics (e.g., adoption rates, usage compliance, knowledge retention, program satisfaction) aligned with the operational goals of the enabled systems or processes.
• Analyze program data and reporting dashboards to provide actionable insights on program effectiveness and inform future design decisions.

Required Qualifications

• Experience: Minimum 3 years of experience in Sales Enablement, Learning & Development, or Program Management, preferably within a global, B2B technology environment.
• Program Management: Demonstrated ability to manage complex programs end-to-end, involving multiple stakeholders, strict deadlines, and clear success metrics.
• Operational Enablement: Proven experience translating complex technical or operational concepts (systems, policies, or process changes) into simple, clear, and actionable learning content for a field audience.
• AI Fluency: Demonstrated ability to leverage current AI tools (e.g., GenAI platforms, content creation assistants) to improve the speed and quality of enablement deliverables.
• Soft Skills: Excellent written and verbal communication skills, including strong presentation and facilitation skills.

Preferred Qualifications

• Technical Acumen: Familiarity with enterprise systems, particularly CRM (e.g., Salesforce), CPQ, or other sales/operational workflow tools.
• LMS/Authoring Tools: Hands-on experience with modern content authoring tools (e.g., Articulate Storyline/Rise) and familiarity with LMS administration and reporting.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 73, ,000 CAD / Annual

United States - Dallas Infomart Office DAI : 70, ,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.
Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits
As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program
: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.