Instructional Designer

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

GTM Enablement is seeking experienced learning design professionals to join our growing content production team. In this role, you will partner cross-functionally with Enablement Consultants and subject matter experts to translate field needs and business priorities into learner-centric designs that engage and delight target audiences, while addressing critical skill and knowledge gaps. You will leverage your deep expertise in learning theory and design best practices to propose innovative learning solutions that can be delivered at scale. The ideal candidate thrives on solving challenging problems and has a knack for making even the most complex topics seem straightforward and simple to master. You are a strategic thinker, enthusiastic educator, and willing to take risks in order to drive impact in a fast-changing, technical, customer success environment.

In this role you will:

• Translate identified performance gaps and business needs into learning requirements with measurable learning objectives.

• Based on learning requirements, design and pitch scalable enablement interventions that positively impact employee productivity while balancing resource constraints.

• Build trust and credibility with subject matter experts to influence scope of learning programs and gain buy-in on design approach.

• Choose appropriate instructional strategies and content modalities to accomplish specific performance objectives.

• Analyze, select, and/or adapt existing content assets to incorporate into learning programs.

• Identify content gaps and partner with writers, visual/media designers, and content packagers to realize your design vision, including development of creative briefs to guide production of supporting material/media.

• Devise modes of assessment, such as quizzes or stand-and-deliver experiences, to measure the effectiveness of learning initiatives.

Please apply if you have:

• Bachelor's degree in related field

• 5+ years learning design experience using ADDIE/SAM or similar instructional design methodology, preferably in a SaaS and/or customer success environment

• Ability to apply concepts of adult learning theory to design impactful learning experiences for various delivery environments, both synchronous and asynchronous

• Ability to take complex, sometimes mixed messages from multiple stakeholders and transform them into simple, elegant, and clear learning solutions

• Familiarity with learning and/or design software tools (Photoshop, Articulate Storyline, Final Cut Pro, Captivate, Camtasia, etc…) in order to translate content needs into realistic creative briefs

• Ability to manage multiple priorities and deliver on-time results

• Advanced written and verbal communication skills

• Ability to deliver high-quality solutions quickly and adapt and iterate based on stakeholder feedback and content performance

Benefits and Perks:

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $85,000-95,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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