Essential Skills Trainer, LMS Specialist and Instructional Designer

About the Organization

MNLC is a vibrant, multi-cultural settlement agency for
newcomers to Canada. The Centre provides a variety of settlement services,
including information/orientation, language instruction, mental health supports
and capacity building workshops, public education and bridging to employment.
The Centre is a tech-forward charity that utilizes technology solutions to meet
the needs of its stakeholders.

About the position

The Essential Skills Trainer, LMS Specialist, and
Instructional Designer is a combined role supporting MNLC's Learning Management
System and developing custom, interactive course content.  This role is a one-year maternity leave
replacement, offering a fixed-term opportunity to contribute to MNLC's
innovative learning initiatives.  This
role helps learners build essential digital and learning skills by helping them
navigate and engage effectively in online learning environments. Reporting to
the Bridging Program Director, you will collaborate with instructors, IT
administrators, and program managers across MNLC to optimize Moodle and advance
the organization's e-learning initiatives. Ideal candidates are creative,
process-oriented, organized, and experienced in adult education, LMS
administration, and instructional design. This position supports innovation in
online and hybrid learning by integrating new tools, improving learner
experience through data-informed design, and ensuring accessibility and
inclusivity.

Responsibilities:

• Conduct needs assessments to identify learning
  objectives and goals for specific training programs.
• Collaborate with subject matter experts to
  gather content, ensure accuracy, and design and develop custom interactive
  content while applying adult learning principles.
• Recommend hybrid and asynchronous learning tools
  and methods to instructors, providing guidance on their benefits and best use
  for specific course objectives.
• Deploy course evaluations, monitor results, and
  formulate recommendations based on participant feedback.
• Provide training and guidance to instructors,
  students, staff, and other LMS users on Moodle features and best practices.
• Monitor individual deliverables and provide
  relevant and timely reporting on the training status, progress, and established
  KPI's.
• Conduct regular quality checks to ensure the
  integrity of course content and functionality.
• Develop and document standardized procedures for
  course setup, registration, and enrollment processes to streamline user
  experience.
• Assist in hosting online information sessions
  for training programs and courses. 
• Maintain and optimize the Moodle platform to
  meet organizational needs, enhancing functionality and usability, staying
  informed of updates, and coordinating with the hosting partner for technical
  support and updates.
• Identify, engage, and partner with EdTech vendors
  and service providers to deliver learning solutions that align with MNLC's
  objectives.
• Provide expert support for LMS functionality,
  addressing and resolving user challenges to maintain a seamless learning
  environment. 

Minimum Qualifications

• A degree or diploma in Instructional Design,
  Adult Education, or closely related field.
• 3-5 years of adult education experience
  including instructional design coupled with experience designing and developing
  e-learning course content. 2-3 years' experience with a learning management
  system and LMS administration (experience with Moodle is considered an asset).
• 2-3 years of experience working in the
  non-profit sector helping marginalized and/or racialized communities.
• Applied understanding of the principles of
  pedagogy and instructional design.
• Demonstrated ability to create courses for a
  blended training program.
• Technology savvy including proficiency in MS
  Office 365 Suite (Outlook, Word, Excel, and PowerPoint.), proficiency with
  Articulate 360 (Storyline, Rise), H5P, or similar software, Moodle, D2L or
  other similar LMS platform, and basic HTML knowledge required.
• Ability to maintain strict confidentiality and
  exercise discretion.
• Work well independently and on a team with the
  ability to work under pressure and thrive in a fast-paced working environment.
• Excellent communicator with the ability to build
  collaborative relationships, excellent verbal, and written communication
  skills.
• Proven ability to manage multiple projects
  concurrently.
• Strong analytic ability and thought process,
  ability to problem solve. 
• People-oriented with substantial
  technology-related experience, and implementation of delivery platforms.
• Commitment to an anti-oppression practice that
  creates inclusive environments and promotes social justice, gender equity, and
  respect for human rights in the workplace, specifically supporting and working
  with marginalized and racialized women.

  ·      
  Sound understanding of diversity and cultural
  sensitivity to identify and remove barriers that may prevent program
  participants from reaching their full learning potential/goals

Please visit our careers page to see more job opportunities