Independent Medical Evaluation

About this opportunity

CBI Health's Assessment Services is looking for a full-time regulated health professional to join our team remotely as an IME Intake Coordinator.

Take an inside look at what you'll do each day

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Ensure appropriate Assessor is scheduled based on specialty required, expertise, geography and adherence to pricing guidelines and timelines
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide Information and Direction for Assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about CanAssess services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• Onsite Client visits weekly to address file queries and review cases
• May be required to supervise and train support staff under the direction of the manager

• Healthcare professional or healthcare background preferred (kinesiology; or similar healthcare program)
• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sectors
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft 365, Adobe/Foxit)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible working hours and virtual care options

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better. Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.