Workplace Learning Facilitator Affiliate

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health Learning designs, develops, and delivers mental health and wellbeing education globally. The team is looking for a seasoned contractor facilitator with proven experience in employer education on the topics of leadership and development, mental health, and financial wellbeing, and/or diversity, equity, and inclusion.

Affiliate (contract) facilitators will represent the TELUS Health brand and deliver dynamic and psychologically safe education experiences for both virtual and in-person instructional-led deliveries. Clients range from small business and government agencies to large multinational clients. Deliveries of pre-packaged content will vary from one-hour awareness seminar deliveries to multi-day blended learning programs.  Occasionally, facilitators may be asked to support development, design, and testing of educational products.

TELUS Health Learning offerings may be found at  

What you will do:

· Facilitate instructor-led training for senior business leadership teams as well as frontline employees, driving the development of key skills and capabilities of our programs.

· Effectively translate client needs into educational delivery experiences and collaborates with internal TELUS stakeholders to deliver seamlessly.  

· Facilitate from behind-the-classroom and bring a coach-like approach (listening, questioning, challenging, conflict diffusion, reflection) to deliver upon instructional design strategies inherent in the content.

What you bring:

· Master's degree in business, organizational development, psychology, nursing, or a related field, combined with an active professional/master-level education or coaching certification.

· years of experience in multi-level facilitation, preferably within consulting or health industries. 

· Strong coaching skills at all levels and consistent application of these skills in the classroom 

· Exceptional facilitation skills, with the ability to engage and inspire diverse groups of employees and people leaders.

· Proven track record of successfully guiding teams through sensitive conversations and processes and achieving measurable results. 

· Strong understanding of organizational dynamics, leadership development principles, and change management concepts. 

· Outstanding interpersonal and communication skills (verbal, written and presentation). 

· Excellent ability to build relationships and maintain trust with all levels of stakeholders. 

· Focused on providing a superb client experience. 

· Powerful thinker, great sense-maker, and a de-escalator of conflict. 

· Tact, political savvy, influencing skills and a great sense of humor. 

· Thought leader in one of more of the topical categories relating to workplace impact, staying ahead of emerging trends and introducing (TELUS approved) stories, anecdotes, and the latest insights. 

· Strong background in using all aspects of video conferencing tools (ideally Zoom Meeting), as well as collaboration and polling techniques. 

· Proven track record of invoicing accuracy, completion, and timeliness, while following the contract facilitator rate schedule and submission requirements. 

· Ability to receive feedback from other master facilitators with demonstrated changes in facilitation and customer engagement techniques. 

· History of providing feedback in a timely manner to product teams to support timely improvements in education content and facilitation direction.

· Ability to design and deliver tailored workshops that meet the specific needs and objectives of each engagement, ensuring alignment with organizational goals. 

· Experience delivering against a robust facilitator capability model and implement an internal certification program to enhance facilitation skills across other organizations. 

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.