Import Ocean Coordinator

1 day ago

Montreal, Quebec, Canada Shipco Transport Full time $50,000 - $80,000 per year

Application Deadline:
5 December 2025

Department:
Operations Import

Location:
Montreal

Description
The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Key Responsibilities

  • Monitor and action daily emails from origin offices, agents, clients, and vendors.
  • Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
  • Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
  • Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.

Skills, Knowledge and Expertise

  • Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
  • Bilingual English/French
  • Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
  • Knowledge of customs regulations and understanding of Incoterms
  • Knowledge of EManifest regulations
  • Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams

Benefits
Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.

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