Senior Manager Technical Solutions

7 days ago

Toronto, Ontario, Canada TekRek Full time

Senior Manager, Technical Solutions (AI / SaaS)

$160,000–$180,000 CAD + Equity + Benefits

Hybrid | Toronto, ON

About the Company

We're partnered with a fast-growing AI software company transforming how enterprise organizations convert complex documentation into structured, actionable data. Their platform supports mission-critical workflows across highly regulated industries, helping global customers modernize legacy processes through automation and intelligence.

Backed by top-tier investors and trusted by leading financial institutions, the company is scaling its Client Services and Technical Solutions function to support continued enterprise growth.

The Opportunity

This role sits at the intersection of
technology, leadership, and customer delivery
. As Senior Manager, Technical Solutions, you'll lead a highly skilled team responsible for architecting, delivering, and optimizing complex customer integrations with a modern SaaS platform.

You'll act as a senior technical authority within the client services organization, partnering closely with customers, internal delivery teams, product, and engineering to ensure scalable, secure, and successful implementations. This is a hands-on leadership role suited to someone who enjoys solving complex problems while building strong, repeatable delivery practices.

What You'll Be Responsible For

Technical Leadership & Solution Design

  • Own the technical strategy and execution for enterprise customer implementations and integrations
  • Act as a trusted technical partner to senior client stakeholders, guiding solution design decisions
  • Design integration approaches leveraging APIs, data models, and analytics tooling
  • Translate complex business requirements into clear, scalable technical architectures
  • Collaborate closely with engineering and product teams to align customer needs with platform capabilities

Operational Excellence

  • Establish and improve delivery processes that enable consistent, high-quality technical outcomes
  • Drive best practices around system configuration, versioning, and quality assurance
  • Balance responsiveness to customer needs with long-term scalability and maintainability
  • Improve intake, prioritization, and triage of technical requests across teams

Team Leadership & Development

  • Lead, mentor, and grow a small, high-performing technical solutions team
  • Create an environment that encourages ownership, curiosity, and structured problem-solving
  • Support team members as they navigate ambiguity and evolving customer requirements
  • Set clear expectations and provide hands-on guidance where needed

What You Bring

  • 8+ years of experience in solutions architecture, technical consulting, or enterprise SaaS delivery
  • Strong background in API integrations, SQL-based data systems, and analytics or BI tooling
  • Experience working with enterprise or regulated customers (financial services a strong plus)
  • Proven ability to communicate complex technical concepts to both technical and non-technical audiences
  • Prior experience leading or mentoring technical teams
  • Strong organizational skills with a pragmatic, problem-solving mindset
  • Comfort operating in environments where requirements evolve and clarity is built through execution

Why This Role

  • Lead the technical backbone of enterprise customer delivery for a scaling AI platform
  • Influence how complex customers adopt and scale mission-critical technology
  • Work closely with product and engineering while remaining deeply customer-facing
  • Hybrid Toronto role with flexibility and senior-level ownership
  • Opportunity to shape processes, teams, and long-term technical strategy

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