Assistant Client Services Coordinator

Assistant Client Services Coordinator

Western District

Location: Bridgewater, Nova Scotia

Type of Employment: Full Time, Term (up to 1 year)

Union Status: NSGEU Local 25

Competition # WES 25030

Closing Date: October 21, 2025

About Us

At the Nova Scotia Provincial Housing Agency (NSPHA), we take pride in managing, maintaining, and operating government-owned public housing across the province. From single-family homes to high-rise apartments, our goal is simple: to provide safe, affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team, you'll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions, supports your well-being, and gives you the opportunity to be a part of something meaningful. Together, we are shaping the future of public housing in Nova Scotia. If you're ready to make a difference, we'd love to hear from you. Apply today

The Opportunity

Reporting to the Supervisor, Client Services, the Assistant Client Services Coordinator is responsible for recommending the initial and on-going eligibility and placement of individuals who apply for subsidized housing. This is accomplished by assessing applicants in accordance with the Provincial Housing Operations Manual. The incumbent is directly accountable for ensuring that applicants are assessed and selected on a fair, non-judgmental basis, and that decision-making and documentation follows established policies.

This position will also assist the Supervisor, Client Services with a variety of duties including inspections, home visits, fire safety and emergency measures planning.

What You'll Do

• Ensure all applicants meet the established eligibility criteria set by the Public Housing Operations Manual, assess applications for eligibility and make recommendations for placement.
• Process applications/transfers based on department targets, including data entry, reviewing, and updating files, allocating units and documentation.
• Carry out home visits for the purpose of completing application, if required.
• Assist in the rental arrears collection process by working with the collections officer and property manager and to conduct home visits, telephone calls as required.
• Assess priority access files immediately to determine high-risk living situations, liaise with community officials, Health/Fire and Police to obtain documents for Tenant Selection Committee and with Manager or designate.
• Conduct move out, annual and other unit inspections of properties/buildings.
• As part of the inspection process, referral or building visit, identify social and health issues of population base of clients.

What We're Looking For

Must Have

• Diploma in Business Administration or a two-year diploma in a related field, plus four years' related experience.
• Competency in desktop software, including Microsoft Office.
• Knowledge of relevant acts and legislation that may apply to applicants and tenants, i.e., Residential Tenancies Act.
• Accuracy, efficiency, and attention to detail are required to coordinate the application process and respond to both the client and department needs.
• Ability to work in a diverse work environment, build appropriate rapport, build constructive and effective relationships, use diplomacy and tact to diffuse high tension situations comfortably.

Nice to Have

• Current Emergency First Aid and WHMIS certifications.
• Competency in Yardi Property Management software.
• Knowledge of housing and social service programs offered in the area.

The Fine Print

An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle. Regular travel is required within the assigned area, which includes communities from New Ross and Chester through to Clarks Harbour.

What We Offer

• Salary: $ 27.50 – $33.73 hourly (PR 06)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health, dental, life insurance, and pension
• Paid vacation, holidays, sick time and additional leaves
• Work-life balance supports such as modified work weeks
• Professional development and career growth opportunities
• Employee and Family Assistance Program

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

Please submit your application through We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $27.50-$33.73 per hour

Work Location: In person