Service Coordinator

6 days ago

Bridgewater, Nova Scotia, Canada Accelleron Full time

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Working in a small team at our Bridgewater facility, the Service Coordinator / Business Administrator performs general office tasks and provides support to senior service coordinators in all aspects of our turbocharger service offerings. A well-developed career plan ensures continues learning on the job and expanding skills in our internal systems through training courses.

Your Responsibilities

  • Provide administrative support to the Operations team, including preparing proposals, contracts, and other documentation.
  • Manage customer inquiries and provide timely responses to support their needs.
  • Coordinate with various departments, including finance, logistics, and customer service, to ensure the timely delivery of products and services.
  • Collaborate on special projects as needed.
  • Assist with accounts receivable.
  • Inventory management of spare parts.
  • Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools).
  • Manage customer inquiries in collaboration with other functions (operations, finance, sales, technical)
  • Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection.

Your Background

  • Firm attitude towards delivering end to end high quality services and customer satisfaction.
  • Good computer skills, Office 365 (Excel, Word, Power Point), willing to expand skills.
  • Basic knowledge of ERP systems such as SAP (S4/HANA) and CRM software platforms are considered an asset.
  • Strong verbal & written communication (English).
  • Willing to work extended hours when needed and occasionally on weekends.
  • Good interpersonal skills and be able to deal and respect different cultures globally.
  • College degree in business administration or similar.
  • 2+ years of work experience in order handling, preferably in dealing with international customers or suppliers.

Your Benefits

  • Competitive salary
  • Pension plan
  • Group insurance

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website
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