Current jobs related to Guest Services Team Lead - Grande Prairie Alberta - City of Grande Prairie

  • Guest Experience Lead | PRAIRIE MALL

    6 days ago

    Grande Prairie, Canada lululemon Full time

    Join to apply for the Guest Experience Lead | Prairie Mall role at lululemon. Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing,...

  • Guest Services Representative

    1 week ago

    Grande Prairie, Alberta, Canada City of Grande Prairie Full time

    The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.Our Recreation Department is looking for a dedicated Guest Services...

  • Assistant Store Manager

    2 weeks ago

    Grande Prairie, Canada Spencer's Full time

    A leading retail company in Grande Prairie seeks an Assistant Store Manager to establish guest services and support the Store Manager in daily operations. The ideal candidate will have prior retail and/or management experience, and the physical ability to stand, walk, and lift significant weights. This role offers an hourly rate of $17.25 to $17.50, along...

  • Guest Services Agent/night Auditor

    1 week ago

    Grande Prairie, Canada Super 8 Grande Prairie- Hollow Full time

    Guest Services Agent/Night Auditor Reporting to the Rooms Division Manager, the guest services agent is responsible for the front desk and night audit operations at our Super 8 Hotel located in Grande Prairie, Alberta. Responsibilities include but are not limited to: SCOPE AND GENERAL-PURPOSE - Greet and register guests, provide prompt and courteous...

  • Senior Assistant Store Manager: Lead Guest Services

    2 days ago

    Grande Prairie, Canada Spencer's & Spirit Halloween Full time

    A retail company in Grande Prairie is seeking an Assistant Store Manager. This role involves maintaining guest services and supporting store operations to maximize sales and profitability. Candidates must be at least 18 years old and possess prior retail or management experience. The position offers a competitive hourly rate and a range of benefits including...

  • Senior Assistant Store Manager: Lead Guest Services

    3 days ago

    Grande Prairie, Canada Spencer's & Spirit Halloween Full time

    A retail company in Grande Prairie is seeking an Assistant Store Manager. This role involves maintaining guest services and supporting store operations to maximize sales and profitability. Candidates must be at least 18 years old and possess prior retail or management experience. The position offers a competitive hourly rate and a range of benefits including...

  • Senior Assistant Store Manager: Lead Guest Services

    3 days ago

    Grande Prairie, Canada Spencer's & Spirit Halloween Full time

    A retail company in Grande Prairie is seeking an Assistant Store Manager. This role involves maintaining guest services and supporting store operations to maximize sales and profitability. Candidates must be at least 18 years old and possess prior retail or management experience. The position offers a competitive hourly rate and a range of benefits including...

  • Team Leader

    2 weeks ago

    Grande Prairie, Canada McDonald's Full time

    Team LeaderWe are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald...

  • Team Member

    1 week ago

    Grande Prairie, Canada Tim Hortons | Dorscheid Group Ltd. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Guest Service Agent

    5 days ago

    Grande Prairie, AB TV J, Canada Howard Johnson by Wyndham Grande Prairie Full time

    OverviewWe are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and providing exceptional customer service. This role involves managing guest inquiries, handling reservations, and maintaining smooth front desk...

Guest Services Team Lead

2 weeks ago

Grande Prairie Alberta, Canada City of Grande Prairie Full time

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a dedicated Guest Services Team Lead to join the team.

Position Responsibilities
As a Guest Services Team Lead, you set the stage for first impressions and ongoing commitment to service excellence and will provide a link between front line staff and the supervisor. The exceptional service and informative details regarding the City's offerings including events, rentals and programming opportunities to all guests is of utmost importance. All transactions related to day-to-day drop-in sales, fees, programs, services and registrations are the responsibility of the Guest Services representatives.

  • Front-line sales and service both in person, via email, and on the telephone.
  • Ongoing administration duties including staff scheduling.
  • Assist in recruitment of guest services staff.
  • Response to non-urgent and emergent situations.
  • Assume responsibilities and tasks of supervisors in the absence of supervisor or facility manager.
  • Promote and model exceptional guest service.
  • Program sales and registration.
  • Room rental sales and service.
  • Liaise with facility user groups and guests.
  • Deliver exceptional customer service to all customers including: tourists, user groups, contractors, staff, volunteers, City departments and other community organizations.
  • As an integral part of customer care, you must watch for clues in the details, take initiative to follow thorough to fix, challenge, change, and fully complete requests. It is your responsibility to take ownership, seeking solutions and always keeping a focus on what is best for future business.
  • As a Team Lead you model exceptional service both on-stage and off-stage. You must be approachable and caring, ready to engage with our guests, providing current and accurate information along with guidance on how we can help to maximize all requests.
  • You must radiate positivity and be conscientious in your work, whether working independently or in a team environment.
  • Detail oriented with an awareness that your work impacts the success of the entire team and departmental goals.
  • Able to take immediate action and problem solve quickly to benefit the health, wellness and safety of the team and our guests.
  • Polite, informative, knowledgeable, efficient and proficient in all the work that you do.

Help Guest Services With The Following

  • Set up and tear down for rentals.
  • Assist with department special events and promotion of events.
  • Assist with general administrative tasks and research.

Qualifications

  • Must be available on weekends during day time hours (between 9am-6pm).
  • Two years of post-secondary education in Office Administration, Business Administration or Hospitality; or an equivalent combination of experience.
  • Two years experience in a customer service role.
  • Proficiency in cash handling and reconciliation.
  • Computer skills: Microsoft Office Programs (Outlook, Word, Excel & Access) experience with Recreation Management Software.
  • Valid Driver's license.
  • First aid certification.

Hours
The standard workweek consists of an average of 14 hours, with the specific schedule being determined by the immediate supervisor.

Compensation
Salary range $ $38.65 per hour as per the Out-of-Scope Agreement.

Benefits
Comprehensive benefits package. What We Offer | City of Grande Prairie )

Diversity & Inclusion
The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process
We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

  • To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
  • Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
  • This posting will be open until a suitable candidate(s) is/are found.
  • This posting may be used to fill future vacancies in this position.
  • This posting may be used to fill more than one position.

Note:
After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.