Customer Support Representative Tier 1

2 weeks ago

North Battleford SK, Canada Access Communications Co-operative Ltd Full time $30,000 - $60,000 per year

Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan's Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.

Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a full-time Customer Support Representative in North Battleford , SK

As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.

As a Customer Support Representative:

  • You love to save the day, taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
  • You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
  • You have the aptitude to learn all about our awesome products and services, including cool equipment like TiVo boxes. And can teach customers about them, too
  • You're fast on your feet & can keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
  • You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.

Competencies you have for success:

  • Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
  • Talent for handling a large number of calls efficiently and accurately in a busy environment.
  • Continually striving to achieve targets and metrics.
  • Ability to respond positively to constructive feedback.
  • Ability to put into practice training you receive on basic troubleshooting.
  • Capacity to quickly adapt to new processes, procedures, and technology.
  • Previous Call Centre experience is an asset but not required.
  • Minimum grade 12 education.
  • Clear Criminal Record Check.

The benefits:

  • Great Salary – Starting at $22.88/ hour
  • Outstanding Benefits Package, including Health, Dental and Vision
  • Amazing competitive staff discounts on all services
  • Company matched pension plan.
  • Health and Wellness benefits
  • Ongoing training and development opportunities with opportunities for career advancement.
  • Volunteer Opportunities We do great things in the community, and everyone here is part of that.

Applications are due on Friday, October 31, 2025.

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