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Call Centre Agent

2 weeks ago

Calgary AB TX P, Canada Health Plus Medical Clinic Full time

Job Overview

Health Plus Medical is seeking a compassionate, organized, and patient-focused Call Center Representative to join our clinic team. In this role, you will serve as the first point of contact for patients, providing exceptional service through inbound and outbound calls. The ideal candidate will have strong communication skills and a commitment to delivering a positive patient experience in a fast-paced healthcare environment.

Duties

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner
  • Schedule, confirm, and reschedule patient appointments according to clinic protocols
  • Provide accurate information regarding clinic services, appointment types, and general policies
  • Verify patient demographics and perform accurate data entry in the CHR electronic medical record (EMR) system
  • Identify patient needs and appropriately route calls or escalate concerns to clinical or administrative staff
  • Maintain excellent phone etiquette and demonstrate empathy in all patient interactions
  • Maintain clear and accurate documentation of patient interactions and required follow-up
  • Collaborate with physicians, MOAs, and administrative staff to support smooth clinic operations

Experience & Qualifications

  • Previous experience in a medical clinic, call center, or customer service role is an asset
  • Strong verbal communication and active listening skills
  • Experience using CHR EMR or similar electronic medical record systems is an asset
  • Ability to accurately enter and manage patient information
  • Ability to multitask, prioritize, and remain professional in a fast-paced environment
  • Understanding of patient confidentiality and privacy standards is an asset
  • Strong organizational skills and attention to detail

Job Type: Full-time

Pay: $15.50-$17.00 per hour

Expected hours: 6 – 8 per week

Work Location: In person