Call Centre Agent

1 week ago

Ottawa ON KH P, Canada Queensway Carleton Hospital Full time

General Posting Information

POSITION:

Call Centre Agent

DEPARTMENT:

Call Centre

CONDITIONS:

Part-time (0.60 FTE)

SHIFTS:

Days / Evenings / Nights / Weekends

4.5 hours, 7.5 hours & 11.25 hours per shift (subject to change)

WAGE RANGE:

Scale Minimum Maximum

NONU $27.68/hr $33.55/hr

RESPONSIBILITIES:

  • Operate variety of communication channels including multi-line hospital switchboard, paging system, and public address to connect calls and direct them to appropriate healthcare providers and departments.
  • Provide reception services and respond to patient, family, and visitor inquiries using knowledge of the hospital and its departments; addressing and resolving client complaints and where necessary escalate these complaints as required
  • Act as the first point of contact for hospital emergencies (e.g., panic alarms, 911 calls, security issues) and initiate appropriate emergency protocols and codes.
  • Maintain communication logs, update on-call lists, and manage paging requests, ensuring accurate communication with hospital staff and physicians
  • Demonstrate QCH values: collaboration, accountability, innovation, respect
  • Other duties as operationally required

REQUIREMENTS:

  • Grade 12 education
  • 6 months related experience
  • Knowledge of medical terminology
  • Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
  • Strong client service skills

PREFERED:

  • 1 – 2 years of experience in a healthcare environment
  • Experience operating a switchboard

Please note that according to the Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.

  • Bilingual (En/fr) Call Centre Agents - Available

    13 hours ago

    Ottawa, Canada On Call Centre Full time

    **We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...

  • Call Centre Agent

    2 days ago

    Ottawa, Canada JT Call Centre Solutions Full time

    As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Duties** - Provide information about products and services - Assist customers with orders, returns, and exchanges - Upsell additional products or services - Perform data entry...

  • Call Centre Agent

    1 week ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Call Centre Agent **DEPARTMENT**: - Call Centre **CONDITIONS**: - Casual **SHIFTS**: Days / Evenings / Nights / Weekends - **WAGE RANGE**: Scale Minimum Maximum NONU $26.87/hr $32.57/hr **RESPONSIBILITIES**: - Answering and redirecting telephone calls and visitors at the main reception counter - Operating...

  • Medical Call Centre Agent

    2 weeks ago

    Mississauga, ON LL S, Canada Brampton Health Centre Full time

    Intelligent Health Group is an award winning rehab and wellness franchise of clinics. We are looking for a strong appointment setter to specialize in public relations calls, fielding lead calls and appointment setting for our clinics.It would be beneficial to have a medical background, but not essential. It is essential to have call centre experience...

  • Call Compliance Agent

    2 weeks ago

    Scarborough, ON MB P, Canada Common Collection Agency Full time

    Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Compliance Agent. This is a full-time position with opportunities for career growth.Responsibilities:* Listening and scoring collection calls* Conducting property searches* Faxing documents* Sending SMS and email campaigns.*...

  • Call Centre Agent for a Mental Health and Addictions Services Information Centre

    3 days ago

    London, ON NA P, Canada ConnexOntario Health Services Information Full time

    ConnexOntario provides free and confidential health services information for people experiencing alcohol, drugs, mental illness or gambling problems. We are here to support Ontarians via phone, web chat, SMS and email 24/7 by connecting them with suitable services in their area. Our knowledgeable and experienced staff offer supportive listening to help...

  • TEMPORARY Bilingual

    2 weeks ago

    Ottawa, ON KG B, Canada On Call Centre Full time

    TEMPORARY Bilingual (French / English) Customer Service RoleRôle temporaire du service à la clientèle bilingue (français/anglais)Position Type / Type de posteTemporary – Estimated Duration: 2–3 monthsThis temporary role is expected to last approximately 2–3 months, but may end earlier or be extended depending on business needs.Temporaire – Durée...

  • Customer Experience Centre Agent

    12 hours ago

    Ottawa, Canada Tony Graham Toyota Kanata Full time

    **Tony Graham Automotive Group** **Job Title **Customer Experience Centre Agent **Report to **CEC Manager **Location **2500 Palladium Dr #600, Kanata, ON K2V 1E2 - On-Site **Employment Status **Full-time permanent **Closing Date** Until Filled **Who We Are?** The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50...

  • Call Center Agent

    5 days ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Call Centre Agent**DEPARTMENT**: - Call Centre**CONDITIONS**: - Part-time (0.40 FTE)**HOURS**: - Approximately 30.0 Bi-weekly Hours**SHIFTS**: - Days / Evenings / Nights / Weekends- **WAGE RANGE**: - Scale Minimum Maximum- NONU $26.09/hr $31.62/hr**RESPONSIBILITIES**: - Answering and redirecting telephone calls...

  • Call Center Agent

    3 days ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Call Centre Agent **DEPARTMENT**: - Call Centre **CONDITIONS**: - Part-time (0.40 FTE) **HOURS**: - Approximately 30.0 Bi-weekly Hours **SHIFTS**: - Days / Evenings / Weekends**WAGE RANGE**: - Scale Minimum Maximum - NONU $26.87/hr $32.57/hr **RESPONSIBILITIES**: - Answering and redirecting telephone calls and...