Call Centre Agent

1 week ago

Ottawa ON KH P, Canada Queensway Carleton Hospital Full time

General Posting Information

POSITION:

Call Centre Agent

DEPARTMENT:

Call Centre

CONDITIONS:

Part-time (0.60 FTE)

SHIFTS:

Days / Evenings / Nights / Weekends

4.5 hours, 7.5 hours & 11.25 hours per shift (subject to change)

WAGE RANGE:

Scale Minimum Maximum

NONU $27.68/hr $33.55/hr

RESPONSIBILITIES:

  • Operate variety of communication channels including multi-line hospital switchboard, paging system, and public address to connect calls and direct them to appropriate healthcare providers and departments.
  • Provide reception services and respond to patient, family, and visitor inquiries using knowledge of the hospital and its departments; addressing and resolving client complaints and where necessary escalate these complaints as required
  • Act as the first point of contact for hospital emergencies (e.g., panic alarms, 911 calls, security issues) and initiate appropriate emergency protocols and codes.
  • Maintain communication logs, update on-call lists, and manage paging requests, ensuring accurate communication with hospital staff and physicians
  • Demonstrate QCH values: collaboration, accountability, innovation, respect
  • Other duties as operationally required

REQUIREMENTS:

  • Grade 12 education
  • 6 months related experience
  • Knowledge of medical terminology
  • Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
  • Strong client service skills

PREFERED:

  • 1 – 2 years of experience in a healthcare environment
  • Experience operating a switchboard

Please note that according to the Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.

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