Operations Coordinator

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

maintaining client satisfaction and driving internal accountability. The coordinator will serve as the operational face of our company to the client, manage operations delivery workflows, and oversee both structured and ad hoc operations streams using tools such as ServiceNow.

This is not a sales or customer service role—it is a strategic operations role focused on coordination, reporting, and execution for an important client.

Key Responsibilities

Client-Facing Operational Liaison

• Act as the primary point of contact for the client on operational matters.
• Facilitate regular check-ins and operations reviews with client stakeholders.
• Communicate operations updates, timelines, and issue resolutions clearly and professionally.
• Solicit client feedback to help develop a better relationship and work with internal stakeholders to implement suggestions which are agreed to.

Operations Delivery Coordination

• Monitor and manage operations requests and workflows via ServiceNow.
• Ensure internal teams are aligned and accountable for deliverables.
• Track progress, escalate issues, and drive resolution across operations streams.

Reporting & Performance Management

• Prepare and deliver regular performance reports, including SLA adherence and operations metrics.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Collaborate with internal teams to ensure data accuracy and timely reporting.

Ad Hoc Stream Oversight

• Coordinate and manage non-standard or emergent client requests.
• Ensure ad hoc initiatives are scoped, resourced, and executed effectively.
• Maintain documentation and visibility of these streams for internal and client stakeholders.

Process Improvement & Governance

• Identify and address inefficiencies in operational processes.
• Support governance activities, including compliance tracking and audit readiness.
• Recommend and implement process enhancements in collaboration with stakeholders.

Qualifications

• 3+ years of experience in operations delivery, operations coordination, or client-facing project management.
• Strong understanding of enterprise operations environments and delivery frameworks.
• Experience with ServiceNow or similar request management platforms.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work cross-functionally.
• Proficiency in Microsoft Office Suite; experience with reporting tools is a plus.

Preferred Attributes

• Experience supporting enterprise clients in a technology environment.
• Familiarity with strong customer success frameworks.
• Comfortable working in a fast-paced, dynamic environment with evolving priorities.
• Drive to complete tasks using a Say It, Do It, Prove It approach to ensure tasks are executed and completed in a way that allows for reporting and monitoring changes.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.