Counter Sales Representative

2 days ago

Kingston, Ontario, Canada Select Door Full time $40,000 - $60,000 per year

Role Overview:

The Counter Sales Representative provides excellent customer service in selling a diversified line of products via phone, email and over-the-counter.

Key Areas of Responsibility

  • Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
  • Sell and support a diversified line of products
  • Delivering a high level of customer service
  • Handle customer transactions; including sales, returns, and defectives in a timely manner
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Contribute proactively to improvements in branch sales and profitability
  • Adhere to inventory control programs, in-stock standards and all operating procedures
  • Effectively communicate with all store and support center team members, management and customers
  • Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required

Requirements:

  • Completion of High School Diploma/Post Secondary education or equivalent work experience
  • Experience with commercial construction an asset
  • Experience with MS Office products

Soft Skills and Competencies

  • Team-player and an ability to work independently
  • Experience delivering a high level of customer service and sales results
  • Demonstrated focus on "wowing" the customer with exceptional service
  • Strong time management and organizational skills, with proven ability to adhere to tight deadlines
  • A self-starter, action oriented to achieve goals beyond what is required
  • Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
  • Excellent verbal, written and effective listening skills

Physical Demands

  • Extensive standing, walking, pushing and reaching
  • Need full range of motion for reaching, bending and stooping
  • Repetitive movement of hands, arms and legs
  • Lifting of heavy product

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