Counter Sales
1 week ago
About Us:
Select Door is a leading name in the construction distribution industry, known for our commitment to quality and excellence. We specialize in a wide range of doors and hardware solutions, catering to various construction needs across Ontario.
Role Overview:
Provides excellent customer service in selling a diversified line of products via phone, email and over-the-counter.
Key Areas of Responsibility
- Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
- Sell and support a diversified line of products
- Delivering a high level of customer service
- Handle customer transactions; including sales, returns, and defectives in a timely manner
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Contribute proactively to improvements in branch sales and profitability
- Adhere to inventory control programs, in-stock standards and all operating procedures
- Effectively communicate with all store and support center team members, management and customers
- Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
Requirements:
- Completion of High School Diploma/Post Secondary education or equivalent work experience
- Experience with commercial construction an asset
- Experience with MS Office products
Soft Skills and Competencies
- Team-player and an ability to work independently
- Experience delivering a high level of customer service and sales results
- Demonstrated focus on "wowing" the customer with exceptional service
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- A self-starter, action oriented to achieve goals beyond what is required
- Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
- Excellent verbal, written and effective listening skills
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
Experience:
- Customer service: 2 years (required)
Work Location: In person
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