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About Us
Douglas Spence & Associates is a well-established CPA firm serving small businesses, professional corporations, and high-net-worth individuals. We are growing and looking for an experienced, highly organized, client-focused professional to join our team.
This role is ideal for someone with 5–10+ years of experience in a public accounting firm, who understands client service, workflow coordination, and basic tax compliance. You may be a CPA or a seasoned client service manager with strong tax familiarity.
About the Role
We are hiring a Manager, Tax & Client Service Manager to act as a central hub across the firm - managing client communication, overseeing workflow, coordinating internal tasks, and assisting with routine tax-related activities. This is a hands-on role where judgment, organization, and professionalism matter more than formal designations.
Key Responsibilities
Client Service (Primary Focus)
- Serve as a main point of contact for client inquiries and triage issues as they arise.
- Conduct CRA MyAccount / MyBusinessAccount reviews and summarize findings.
- Communicate with clients to gather information, resolve outstanding items, and provide updates.
- Maintain accurate, organized client files and documentation.
- Ensure all communication is professional, timely, and service-oriented.
Tax Support
- Review CRA notices and correspondence and outline next steps for the team.
- Assist with basic or moderately complex tax compliance tasks (e.g., organizing info for T1/T2 filings, HST checks, simple schedules).
- Assist with trust and estate returns.
- Recognize when items require escalation to a senior reviewer.
- Support the tax workflow during T1 season, corporate deadlines, and year-end cycles.
Workflow Coordination & Internal Operations
- Oversee client workflow, monitor deadlines, and anticipate bottlenecks.
- Allocate work to staff based on complexity and capacity.
- Manage shared inboxes and ensure tasks are routed appropriately.
- Prepare, edit, and finalize letters, summaries, and client deliverables.
- Maintain high standards for digital filing and document control.
Administrative Leadership & Quality Control
- Prepare and proofread correspondence, summaries, and documentation packages.
- Help refine internal processes, templates, and systems.
- Provide guidance to junior team members on workflow and documentation standards.
- Uphold confidentiality and firm policies at all times.
Qualifications Required
- 5–10+ years of experience in a CPA, accounting, or tax firm.
- Strong client service orientation with excellent communication skills.
- Experience coordinating workflow or reviewing work in a public accounting environment.
- Familiarity with CRA portals and tax-related documentation.
- Strong Microsoft Office skills (Excel, Word, Outlook).
- High attention to detail, accuracy, and organization.
- Ability to work independently and exercise sound judgment.
Assets (Not Required)
- CPA designation.
- Assurance experience.
- Experience with trust and estate returns
- Experience using tax software platforms.
What We Offer
- Competitive compensation package.
- Benefits program.
- Stable and professional work environment.
- Exposure to a wide range of client files.
- Opportunity for growth as the firm expands.
- Reasonable hours outside of peak seasons.
Job Types: Full-time, Part-time
Pay: $50,000.00-$100,000.00 per year
Expected hours: 25 – 45 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Oakville, ON L6H 0A6: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person
