Premium Lead Server|Part Time| Rogers Field at Nat Bailey Stadium

Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary
The Premium Areas Lead Server is responsible for overseeing the serving of guests in all Premium areas to includes both sideline clubs as well as the Nutrl Zone. The Premium Areas Lead Server must be personable and able to work in an ever- changing fast-paced environment. The Premium Areas Lead Server will assist the Premium Club Manager with projects including training, inventory and special events. The Premium Areas Lead Server must maintain excellent attendance and be available to work events as scheduled per business need.

This role is a hands-on service role and seasonal employment for this role is expected to be March 2025 to September 2025.

This role pays an wage of $18.00 to $23.00 CAD plus tips.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About The Venue
Welcome to ROGERS Field at Nat Bailey Stadium, proud home of the Vancouver Canadians. Oak View Group serves the stadium as its main Food & Beverage partner during a brief but intense season of 66 games in 11 weeks , running from April to September. The venue is family-friendly and offers a positive environment where to grow your skills while creating memorable moments for the fans. This is a perfect opportunity for someone looking for an extra gig, part-t ime work, and a fun work environment.

Responsibilities

• Responsible for overseeing the setup of food & beverage service areas within clubs based on specific event needs
• Ensures all areas are set prior to event
• Responsible for ensuring quality and hospitality throughout all Premium Club areas
• Responsible for communication between counter parts of the department
• Responsible for organization and preparation of events
• Responsible for supervising team members on non-event and event days
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
• Monitor and maintain food quality
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Maintain, resolve, and enforce cash handling policies and procedures
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition
• Have full knowledge of food and beverage menu items and accompaniments
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests
• Supervises the set up of suites functions including linens, dishware, glassware and silverware.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all Oak View Group policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training, inventory and special events.
• All other duties as assigned by the managers and supervisors.

Qualifications

• Ability to supervise the work of others.
• Ability to actively and successfully perform all service tasks related to this role, including running orders, reset work areas and deliver exceptional guest experience.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

Education, Qualifications And Experience

• At least 2 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people
, improves our
service
, and raises our
excellence
. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.