Receptionist and Administrative Assistant

Job Summary

We are hiring a Receptionist / Administrative Assistant to support day-to-day operations at Play Project. This role focuses primarily on front desk reception, answering emails and phone calls, assisting clients with bookings, and keeping our administrative systems organized.

Social media skills are an asset but not required. If you enjoy creating posts or capturing footage, there will be optional opportunities to contribute.

This is a part-time position. Additional hours may become available over time based on the business' needs and candidate strengths.

Responsibilities

Front Desk & Client Communication

• Greet clients and provide exceptional customer service in person, by email, and by phone
• Offer clear information about programs, schedules, and pricing
• Take a sales-focused approach when helping clients choose appropriate classes or services
• Make birthday party bookings, process sales, track attendances, and create activities using our registration software (Amilia)

Administrative Support

• Manage incoming emails and phone inquiries efficiently
• Maintain and update facility policies, procedure documents, and online resources
• Assist with staff communication and scheduling
• Organize business files and resources across Google Drive and external hard drives
• Create and send occasional mass email updates or announcements
• Support general operational tasks as needed

(Optional) Social Media Support

Only if the candidate has interest/experience, but this is not required.

• Capture photos or videos of programs
• Assist with creating simple social media posts or stories
• Contribute ideas for content that showcases our community and programming

Performance Expectations

The Receptionist/Admin Assistant should demonstrate:

• Excellent written and verbal communication skills
• A positive attitude, including a willingness to learn
• Detail oriented and proactive problem solving skills
• Comfort with customer service, phone calls and basic sales communication

Qualifications and Skills

Required:

• Experience in administrative work, customer service, or reception
• Strong email and phone communication abilities
• General computer proficiency (Google Workspace, spreadsheets, etc.)

Assets (not required):

• Experience with Amilia or similar registration/booking software
• Comfort with creating simple social media content
• Familiarity with Adobe Suite or basic editing tools
• Experience in sports clubs, gyms, or recreation environments
• Passion for sports or movement (helpful if occasional coaching or subbing interests you in the future)

About Us

Play Project is dedicated to spreading knowledge and awareness of parkour in Burlington and the surrounding area. We offer high-quality parkour programming for children, teens and adults. We value strong leadership, positive culture, and personal development.

Our staff team is a pretty close-knit community who spend time together outside of work both training parkour and socializing. We believe a job should be more than just a paycheck, and we invest in developing our team's skills both professionally and personally.

Perks include:

• Free open gym access
• Free staff clothing
• Discounts on programming
• Free meals at staff events
• Occasional subsidized staff trips (yes, we've taken the team to England and Spain)

If you are friendly, organized, and thrive in a customer-focused environment, we'd love to hear from you Join our team as a Receptionist / Administrative Assistant and help keep Play Project running smoothly.

Job Type: Part-time

Pay: $18.25-$21.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking
• Store discount
• Wellness program

Experience:

• Administrative: 1 year (preferred)

Work Location: In person