Agency Administrator

About The House Of Cupid Inc.

The House Of Cupid Inc. is Vancouver's premier love ministry, specializing in luxury matchmaking, relationship coaching, and unforgettable dating experiences. Through our divisions—Integral Match (matchmaking) and Marquise Coaching (relationship coaching)—we help professionals find authentic, lasting love through personalized service and values-based connections.

The Role

We're looking for a detail-oriented, people-savvy professional to be the backbone of our growing agency. As our Agency Administrator & Event Coordinator, you'll be the organizational force that keeps our matchmaking magic running smoothly while creating memorable experiences that bring singles together.

This is the perfect role for someone who loves both behind-the-scenes coordination and front-facing event execution—someone who thrives on systems, enjoys working with people, and wants to be part of something meaningful.

What You'll Do

Agency Administration (60%)

• Manage the Diamond Directory: Maintain and update our exclusive roster of eligible singles with accuracy and confidentiality
• Client Vetting & Onboarding: Conduct background checks, verify references, and ensure all clients meet our high standards
• Agent Support: Provide administrative support to our matchmaking agents, helping them manage their rosters and client relationships
• Database Management: Keep detailed records of client profiles, preferences, match history, and communications
• Lead Generation Support: Assist the recruiting team with outreach, follow-ups, and converting prospects into roster members
• Documentation & Compliance: Manage contracts, agreements, and ensure all administrative processes run smoothly
• Client Communication: Handle inquiries, schedule consultations, and provide exceptional customer service
• Process Optimization: Identify opportunities to streamline operations and improve efficiency

Event Coordination (40%)

• Create Experiences: Design engaging activities and connection exercises that align with our brand
• Marketing Support: Collaborate on event promotion and social media content
• Post-Event Follow-Up: Gather feedback, maintain relationships with attendees, and identify potential clients

You're a Great Fit If You:

• Are exceptionally organized with outstanding attention to detail
• Have experience in administrative roles, operations, or project coordination
• Understand the importance of confidentiality and discretion when handling sensitive information
• Have event planning or coordination experience (weddings, corporate events, hospitality)
• Are comfortable conducting background checks and vetting processes
• Have excellent communication skills—both written and verbal
• Are tech-savvy and comfortable with CRM systems, databases, and scheduling tools
• Can juggle multiple priorities and deadlines without breaking a sweat
• Have a warm, professional demeanour and enjoy working with high-caliber clients
• Are proactive, resourceful, and solution-oriented
• Believe in the mission of helping people find meaningful relationships

Required Qualifications

• 2+ years of administrative, operations, or coordination experience
• Event planning or hospitality experience (professional or volunteer)
• Proficiency in Microsoft Office, Google Workspace, and database management
• Excellent organizational and time management skills
• Strong interpersonal skills and emotional intelligence
• Ability to work flexible hours, including some evenings and weekends for events
• Based in Vancouver, BC or surrounding areas

Preferred Qualifications

• Background in luxury hospitality, concierge services, or high-end client services
• Event management certification or training
• Social media and marketing support experience

What We Offer

• Flexible Schedule: part-time
• Meaningful Work: Be part of a mission-driven company that changes lives
• Professional Growth: Training in matchmaking industry best practices and service standards
• Exclusive Access: Attend high-end events and network with Vancouver's professional community
• Creative Input: Help shape our processes, events, and client experience
• Supportive Team: Work with passionate professionals who value collaboration and excellence

Job Types: Part-time, Casual, Freelance

Pay: $20.00-$25.00 per hour

Work Location: Hybrid remote in Vancouver, BC V6E 4T8