Customer Service Coordinator

1 week ago

Guelph, Ontario, Canada RLB People Full time

Our client; Ontario Pork, in Guelph is seeking a Customer Service Coordinator to join their dynamic team in Guelph. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is motivated to contribute to the success of a vital agricultural supply chain.

Reporting to the Director of Sales, the successful candidate will play a key role in supporting our agricultural marketing division by coordinating logistics, managing data, and ensuring clear and timely communication with producers, transportation providers, and processing partners.

Key Responsibilities

Customer Communication

· Act as the primary point of contact for farmers, transporters, and processing facilities

· Communicate scheduling updates, delivery times, and changes with professionalism and clarity

· Proactively address and resolve issues to maintain smooth transportation and customer satisfaction

Scheduling and Logistics

· Organize and manage schedules to ensure timely and efficient logistics

· Prioritize urgent matters and adapt quickly to changing circumstances

· Ensure all necessary transporter documentation is completed

Data Management

· Maintain accurate records in internal systems, including scheduling and pricing data

· Ensure all contact and contract information is current and complete

· Support the team with administrative tasks and reporting as needed

Sales Support

· Assist with pricing coordination and order processing

· Monitor market data and help administer forward pricing transactions

· Experience in agriculture or familiarity with the agriculture industry is an asset

· Strong communication and interpersonal skills, especially in high-pressure situations

· Excellent organizational and problem-solving abilities

· Self-motivated with a commitment to providing outstanding service

· Proficiency in Microsoft Office (Word, Excel) and database application

· Competitive compensation and benefits package including:

  • Company pension
  • Dental and extended health care
  • Life and vision insurance

· Supportive team environment

· Opportunity to contribute to a vital sector in Ontario's economy

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