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Senior Engagement Manager Enterprise
2 weeks ago
Job DescriptionOpsGuru is a global engineering and consulting group. As we continue to scale our Professional Services Delivery team, we're searching for a highly-skilled Sr. Engagement Manager - Enterprise to contribute to OpsGuru's rapid growth and help us maintain our position among the most trusted names in the Cloud Consulting and Engineering ecosystem.As a Sr. Engagement Manager (Enterprise), you will be the primary point of contact for enterprise customers, responsible for orchestrating successful delivery outcomes across complex cloud consulting engagements. You will manage project execution, maintain strong client relationships, drive account growth, and ensure that teams are aligned to deliver technical excellence on time and within budget.The ideal candidate will have extensive experience in change management, strong work plan development, and program governance. Candidate should possess a strategic mindset and business acumen. They will be expected to manage a portfolio of interconnected, strategic projects, prepare and present strategic progress updates to executive stakeholders, and proactively identify new business opportunities.This role requires the skills to not only successfully deliver projects but also act as a trusted advisor, ensuring our teams exceed our standards for excellence and innovation aligned with customer's business goals and expectations.Objectives of this role:Strategic Oversight and Portfolio Management: Lead a portfolio of interconnected projects and large, multi-year programs for strategic enterprise clients. This includes managing dependencies, resource allocation, and a unified communication strategy across multiple projects to ensure alignment with the client's overarching business goals.Executive Stakeholder Management: Establish and maintain relationships with key stakeholders, providing high-level strategic guidance and project updates. You will be expected to manage executive expectations, navigate complex political landscapes, and act as a trusted advisor who can anticipate Customers future needs.Financial Acumen and P&L Management: Oversee the financial health of engagements, from a single project to a full portfolio. This includes a deep understanding of project budgets, revenue forecasting, profitability, and creating financial reports for both the client and internal leadership.Project Leadership and Coordination: Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans. You will coordinate internal and external resources, ensuring all projects remain within scope, schedule, and defined budgets.Problem-Solving and Adaptation: Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure projects meet client expectations. Your expertise in advanced negotiation and conflict resolution will be key to managing the competing priorities of a larger number of stakeholders.Assist in establishing scalable project management practices within our delivery organization to maximize the efficiency and performance of our engineering teams.Daily & Monthly Responsibilities:Process and Governance: Establish and maintain scalable project management practices. This includes setting project quality and performance standards, assessing and managing risk within and across multiple projects and programs, and ensuring all team members are tracking time and billing correctly.Resource and Delivery Management: Monitor resource needs and allocations across projects to ensure appropriate staffing. Serve as the Senior Engagement Manager on strategic engagements, providing guidance to the broader project team to maximize efficiency and deliverable outputs.Project & Program Oversight: Manage scope, schedules, budgets, change orders, risks, and delivery KPIs for one or more concurrent enterprise engagements.Team Coordination: Ensure the right people are in the right roles at the right time, balancing customer needs with internal team capacity.Reporting and Escalation Management: Report project outcomes and/or risks to the appropriate management channels, with the ability to escalate issues as necessary based on project work plans and their potential impact on the enterprise.Business Development: Work in close collaboration with the sales team to proactively identify new opportunities for growth within client accounts. You will be instrumental in identifying and driving cross-selling and up-selling opportunities to expand OpsGuru's footprint.Change and Risk Management: Actively lead and guide clients through the organizational changes associated with enterprise-level projects. You will be responsible for managing the human element of these transformations and ensuring project success.Process Improvement and Development: Actively participate in building and improving delivery processes to maximize efficiency, quality, and scalability.Skills and Qualifications7+ years of project and program management experience in a professional services or consulting environment, with a focus on enterprise-level projects (>$1M) .Proven track record of successfully managing a portfolio of projects for Enterprise clients.Expertise in managing Enterprise/ISV project delivery finances, including P&L responsibility, budget forecasting, and reporting for multiple engagements.Exceptional executive communication and presentation skills, with a history of presenting to C-suite and other senior-level stakeholders.Advanced problem-solving, negotiation, and conflict resolution skills to navigate complex enterprise environments.A "make it happen" mentality with a strong sense of ownership and accountability.Experience with project management software (JIRA, Confluence, etc.) and program governance best practices.Comfortable working in a fast-paced, dynamic environment with competing priorities.Proven experience with escalation management and proactive guardrails for delivery quality, budget, timelinesPreferred QualificationsBachelor's or Master's degree in a relevant field (e.g., Business Management, Computer Science, etc.).Professional certification—including PMP, PgMP, CSM, or other relevant certifications.Understanding in cloud-native technologies, data processing, and/or analytics.Proven success in a change management role within a large organization.Demonstrated experience in business development, including identifying and driving new opportunities within a client base.What's in it for you:Compensation & PerksCompetitive compensation packageRetirement Savings Matching Program (RRSP)Access to the latest techPartnership with Perkopolis DiscountsFlexibility & Time OffRemote first work environmentFlexible work hours & locationPaid parental leave optionsHealth & WellnessEmployer paid health & dental premiumsGreenShield+ Counselling Mental Health$500 in Health Care Spending Account annuallyGrowth & DevelopmentPeer recognition rewardsAt OpsGuru, we encourage employees to bring their whole, authentic selves to work. By sharing and embracing unique backgrounds, experiences, and perspectives, we learn from each other, innovate, and create a dynamic environment where we can be and achieve our best.We're dedicated to ensuring each member feels a sense of belonging, safety, and respect. At OpsGuru, your unique voice is heard and embraced, and you meaningfully contribute to decision-making and the organization's growth.OpsGuru is committed to an equitable employee experience, opportunity, and support. If you require accommodations or support during the recruitment process, please email us
