Senior Technical Engagement Manager

2 days ago

Toronto, Ontario, Canada Air-tek Full time $120,000 - $180,000 per year
About Us Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.
Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.
Overview As a Senior Technical Engagement Manager, you will be accountable for planning and executing the implementation of complex enterprise software at top tier airlines, ensuring that key internal and external stakeholders are aligned on deliverables and hit critical deadline. Given that we build, implement and support enterprise B2B (and B2B2C) software, the scope of our projects is large, and the impact of your work will be high.
To be successful, you will need to manage a large group of stakeholders with differing priorities and motivations; Strong communication and leadership skills are a must. Finally, you must have the ability to influence without authority, to keep people on track regardless of reporting lines or what company they work for.  What You Will Do
  • Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
  • Present at Executive Steering Committee meetings
  • Ensure the client can serve as a reference upon completing their implementation
  • Assist in the transition of the customer from Delivery to Product Support
  • Lead a variety of large and complex customer projects, including new customer implementations, software upgrades, and additional product rollouts.  
  • Coordinate tasks across multiple teams (business and technical streams), both internal and external, to ensure fulfillment of all committed deliverables within the agreed upon timeline and budget. 
  • Organize and run meetings with internal teams and with client staff. 
  • Report project status to various levels of company and client management. 
  • Identify potential project scope changes and handle the resulting discussions ensuring alignment and re-focused priorities. 
  • Identify risks to the success of projects, ensuring that they are clearly communicated and that appropriate actions are taken. 
  • Create and distribute key project documents, in conjunction with other teams, for project milestones such as kick-off, discovery, testing, client acceptance, go-live, handover to support. 
  • Contribute to continuous improvement of our delivery framework, acting as a senior resource to guide the company to maximize impact on behalf of our customers. 
Skills and Experience
  • 10+ years of progressive project management experience. 
  • 5+ years of experience with enterprise software implementations, including systems integration. 
  • Completed undergraduate degree in business or information technology or project management, with outstanding academic credentials
  • Prior consulting experience with a consulting or software company
  • Exceptional relationship management skills, with a focus on building and maintaining solid relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment
  • Proven capacity to lead, with the ability to motivate and guide teams, foster collaboration and drive success in achieving organizational objectives
  • Foundational understanding of important enterprise software technologies, such as connectivity & security models (e.g. VPN, SSO/IdP integration), message queueing systems (e.g. Kafka, WMQ), APIs, etc.. 
  • Extensive experience working in cross-functional groups, leading requirements elicitation and estimation. 
  • Relentless commitment to delivery timelines and quality standards. Exhibits assertiveness and the ability to lead and influence others who are not direct reports. 
  • Excellent communication and interpersonal skills; ability to present confidently to senior management, including client executives. 
  • Highly organized, with the ability to plan and clearly communicate a plan to others. 
  • Able to adapt to unexpected changes, adjust the plan, and help others adjust without becoming overly frustrated 
  • Airline industry experience is an asset, but not required provided you are willing and able to learn 
Why Join Us
  • World class team
  • Engineering centric organization
  • Direct global impact of billions of passengers
  • Innovative and collaborative team environment with office hubs in Toronto and Montreal
  • Strong supportive management team
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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