Training and Development Manager

Job Title: Training and Development Manager 

Location: Corporate Office, North York. This role will include travel to various retail locations to provide in-person training.

Job Summary: The Training and Development Manager for Retail is responsible for creating, implementing, and overseeing training programs that support the development of employees at all levels within the retail business. This role ensures that employees possess the skills and knowledge necessary to provide excellent customer service, meet business goals, and foster a positive workplace culture. The manager will work closely with leadership teams to identify training needs, monitor progress, and evaluate the success of training initiatives.

Key Responsibilities:

• Collaborate with Business Leaders: Partner closely with retail stakeholders, including HR, Area Managers, Store Managers, and other business leaders, to gain a deep understanding of the dynamic needs within retail operations. Use these insights to create tailored training programs that align with business goals and improve overall retail performance.
• Design and Deliver Effective Training: Create and implement customized learning experiences for employees that cover key retail areas such as product knowledge, customer service, sales strategies, compliance, leadership development and other trainings in alignment with the business objectives. Leverage a variety of training formats, including in-person sessions, e- learning modules, and blended approaches.
• Create Training Materials: Develop user-friendly, engaging, and effective training content, including manuals, e-learning modules, and video tutorials.
• Provide Ongoing Support: Support the professional growth of retail employees by offering coaching, mentoring, and follow-up training as needed. Foster an environment that encourages employees to apply their new skills in their day-to-day work, ensuring long-term retention and success.
• Onboarding and Orientation: Lead the onboarding process for new hires to ensure they understand company policies, culture, and their specific roles. Provide training to ensure they are prepared to succeed from day one.
• Training Needs Assessment: Work closely with store managers and department heads to assess training needs and gaps in skills, and create customized training plans to address those needs.
• Leadership Development: Identify and develop potential leaders within the organization by providing specialized training aimed at improving managerial skills, team leadership, and conflict resolution.
• Stay Ahead of Industry Trends: Keep up-to-date with the latest developments in retail learning and development, including emerging technologies and methodologies. Proactively research and assess new learning tools, and best practices. Collaborate with both external vendors and internal teams to identify and integrate innovative learning strategies that will drive success for the business.
• Monitor and Evaluate Effectiveness: Track the success of training programs using performance metrics, surveys, and feedback from employees and managers to continuously improve training offerings.
• Technology and E-Learning Solutions: Leverage technology, such as Learning Management Systems (LMS), to deliver and track training programs. Stay current on e-learning platforms and innovative training methods.
• Design a Leadership Development Program: Develop a transformative leadership curriculum for Clinic Directors/Product Specialists to enhance their ability to lead high-performing teams and meet business goals. Adapt this curriculum to also cater to first-time managers in both retail and corporate environments.
• Ensure Compliance with Required Learning: Ensure all training programs align with regulatory and compliance requirements, ensuring employees are up-to-date with mandatory certifications and industry standards.
• Leadership and Team Development: Create and deliver leadership development programs that prepare employees for managerial roles. Provide ongoing coaching and mentoring to support the career growth of employees, empowering them to reach their full potential.
• Training Program Development and Management: 

1. Program Design: Design and implement comprehensive training programs that align with organizational goals, career paths, and employee development needs. Ensure content is relevant, engaging, and accessible to all learning styles.
2. Content Development: Develop a range of learning content, from e-learning modules to workshops and hands-on training sessions, aimed at delivering measurable outcomes and enhancing employee competencies.
3. Program Delivery and Assessment: Oversee the delivery of training programs and regularly assess their impact through evaluations, feedback, and performance metrics to ensure continuous improvement and alignment with business objectives.
4. Perform other duties as assigned

Qualifications:

Bachelor's degree in Human Resources, Business Administration, Education, or a related field.3-5 years of proven demonstrated experience in developing and delivering learning solutions tailored specifically for retail environmentsProficient in utilizing both in-store training and digital learning platforms to enhance knowledge retention and drive improved store performance.Strong knowledge of retail operations, customer service, and sales strategies.Strong knowledge of adult learning theories, instructional design, and training methodologies.Experience with learning management systems (LMS) and e-learning platforms.Excellent communication, presentation, and interpersonal skills.Strong problem-solving, organizational, and project management abilities.Leadership and team-building skills.Strong analytical skills with the ability to interpret data, to assess training effectiveness and ROI, generate insights, and translate them into actionable recommendations.Demonstrated ability to manage multiple projects and meet deadlines.Understanding of retail industry trends and the ability to apply them to training programs.Valid Ontario drivers license and car

Preferred Qualifications:

Certification in training or organizational development (e.g., CPLP, SHRM).Previous experience in a leadership role in retail operations.Proficiency in data analysis and the ability to track training outcomes using key performance indicators (KPIs)

Work Environment:

Comfortable working in a fast-paced, dynamic retail environment.Flexible hours may be required to accommodate store schedules and employee availability

What We Offer: 

Awesome work environment and company cultureMedical Benefits and flex spending account for Full-time permanent employeesEmployee discountsInternal opportunities for growth

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it's like to be part of the Healthy Planet family by clicking the link below:

Learn More About Life at Healthy Planet

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled

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