AI Specialist

Permanent, Full-time

We're building something new. United Way of Calgary and Area is in the middle of a significant transformation—one where AI isn't just a buzzword, but a practical tool to amplify our mission and extend our reach in the community.

We're hiring AI Specialists (up to three positions) to help us get there. You'll work across our core platforms—Salesforce and Microsoft 365—while also shaping how our teams use tools like Claude, ChatGPT, and Copilot in their daily work. This isn't a role where you'll be handed a playbook. You'll help write it.

If you are passionate about your community, aspire to make an impact, thrive in a fast-paced environment, and want to make a difference, then we're looking for you

What you will do

Reporting to the Manager, Automation & Business Intelligence, you'll split your time across three areas, with the mix depending on your strengths and our evolving needs:

Salesforce AI

• Implement Einstein AI features, build Agentforce solutions to automate donor and program inquiries, optimize Data Cloud for smarter insights, and develop AI-powered automation for fundraising operations.

Microsoft Copilot & Enterprise AI

• Support the organization-wide rollout of Copilot, build custom applications in Copilot Studio, and help teams use AI tools effectively and responsibly.

Training & Use Case Discovery

• Partner with business teams to find high-impact opportunities for AI, conduct discovery sessions, deliver training at all skill levels, and contribute to our AI governance framework.

You'll work closely with our Salesforce developers, our Innovation team, and leaders across the organization. Some days you'll be deep in platform configuration; other days you'll be facilitating a workshop or helping a fundraiser understand how AI can save them hours of research.

What you will bring

Skills & Experience:

• 2-4 years of experience working with enterprise platforms that have AI capabilities.
• Hands-on experience with either Salesforce AI features (Einstein, Agentforce) or Microsoft Copilot/Copilot Studio.
• Familiarity with general-purpose AI tools (Claude, ChatGPT, Gemini) and a practical understanding of prompt engineering.
• The ability to translate business needs into technical solutions—and explain technical concepts to people who aren't technical.
• A genuine interest in helping others learn and adopt new tools.

What will set you apart

• Salesforce certifications (AI Associate, AI Specialist, Administrator, Agentforce)
• Microsoft certifications (AI-900, MS-900, PL-900)
• Experience in the nonprofit sector or with fundraising/donor management systems
• Background in service design, change management, or adult learning

Work Environment

Our team values the flexibility that hybrid work offers, while also recognizing the importance of in-person collaboration. Our office is located in Calgary and employees are expected to work in the office on Tuesday, Wednesday and Thursday at a minimum. Our hybrid approach strengthens our culture of collaboration, innovation and learning while being flexible where possible.

United, we make the biggest difference

United Way is a not-for-profit organization that has played a vital role in our community for 85 years. As a social impact organization, our mission is clear: we mobilize communities for the common purpose of working together to create lasting social change.

In addition to meaningful work where you can have an impact, United Way also offers a comprehensive compensation, benefits and time off package, a hybrid work environment, and a variety of professional development opportunities.

Our Commitment to an Inclusive Culture

We are committed to creating an inclusive culture where everyone feels valued and respected, and that reflects the diverse community we serve. We welcome applications from all qualified candidates and encourage candidates with diverse backgrounds, experiences, styles, and abilities to apply. If you require accommodation at any stage of the hiring process, please let us know.

To Apply

Send your resume and a cover letter describing what draws you to this role to

. We're particularly interested in hearing about AI projects you've worked on—whether that's a formal implementation or something you built on your own time because you were curious.

The application deadline is January 9, 2026 at 4pm.

We thank all applicants for their interest and effort in applying for this position, however, only those being considered will be contacted.