Site Lead

As a Site Lead you will be responsible for executing tasks as directed by Manager ensuring efficient workflow and quality processes to meet our delivery standards and operational goals within the pre-analytical environment.
Status: Temporary Full TimeSchedule: Monday - Friday, 7:30am - 5:30pmAdditional Requirement: Flexible availability requiredNumber of Position: 1Start Date: ASAPContract End Date: 12 January 2027
This vacancy is for an existing position.
Your responsibilities will include:
Site Liaison

Accountable for the appearance of the PSC(s); liaison with property managers, janitorial contractors, and escalation of issues to manager where appropriate
Accountable for ensuring work order completion or escalation of issues
Site contact for in-building clients
Contract Services-liaison for new initiatives
First point of contact for both internal and external customer issue resolution and escalates issues to manager as necessary
First contact for on site patient complaint investigation and may help initiate the complaint resolution process
Materials/Kanban monitoring
Material, Logistics and laboratory operations issues management and escalation to manager as necessary

Regulatory compliance and Problem solving

Provide assistance as required to explain/demonstrate policies and procedures

Provide awareness and feedback on all matters of policy/procedure non-conformance (ex. Privacy, ISO, EHS) and escalates to manager as necessary. Works with involved parties to identify root cause and recommend corrective actions for manager approval.

Investigate incidents (ex. recalls, ECGs) to determine root causes and recommend corrective/preventative actions for manager approval
Assist manager in coordinating; completion of documents and/or audits related to quality regulatory requirements such as OLA/CAP/ISO and competencies
Act as a liaison between PSC(s) and QR
Ensure monthly maintenance sign off is complete (ex. centrifuges) and escalates to manager as needed

Provide feedback on monthly operations reports
Provide input/recommendations in budget planning process

SOPs and Document Control

Coordinate SOP roll out, tracks completion, and maintains document control. Follows up on issues of non compliance and escalates to manager where necessary
Provide input to the manager on Business Recovery Plan to keep current and initiates implementation as directed by manager
Provide technical expertise (in absence of trainer/key operator)

Staffing

Regularly schedules and arranges coverage for sick calls to achieve optimum productivity and efficient workflow as directed by the manager
Coordinate vacation requests
Schedule shift responsibilities, assigns routine tasks, and readjusts when necessary for workflow
Review of timecards and escalation of exceptions to set schedule to the manager
Assist manager with internal candidate interviewing

Staff Orientation and Training

Orientation "go to" person for newly hired employees, employees new to a PSC, or new to a team
Coordinate job specific orientation for new hires
Recommend training/developmental opportunity needs (for all employees including those new to the team) to the manager
Provide recommendations to improve team dynamics and team environment to the manager
Provide immediate feedback to the employee on tasks that they have assigned. For tasks that are Manager-assigned, provide feedback to the Manager on performance.

Bench Work

Backfill for other team leads or team members, in addition to own bench work.
Required to fulfill the tasks as described in the LPT (Ont.) CTA (BC) role.

Environment, Health & Safety

Ensure the manager is informed of incidents
Assist with the coordination and reporting of investigations, root cause analysis, and recommendations to the manager
Ensure EHS policies and procedures are up to date and signed off
Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action
Consistently works in compliance with all LifeLabs' health and safety policies and procedures

What you will bring to the role:

Show initiative including proactive problem solving skills.
Utilize effective organizational skills including time management
Communicate effectively, both verbally and in written format.
Deal with and/or guide others in conflict resolution issues.
Analyze and interpret data.
Work collaboratively with others at various levels in the organization and within own team to achieve common goals.
Provide excellent customer service and patient care
Protect the confidentiality of information about the company, clients, and employees
Keyboarding skills with approximately 40 wpm
Requires valid Driver's license, clean driving abstract and own vehicle 
A minimum of 3 years recent experience in phlebotomy and cardiac/holter monitoring

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