Senior Analyst, Application deployment and support

1 week ago

Montreal, Quebec, Canada Transat AT Full time
Company Description

Join the journey

Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

In collaboration with the IT Team Lead, the incumbent acts as an expert in the systems and applications within their business domain. They ensure deployment, quality, and application support while assisting users in the evolution of solutions.

Job Description
  • Participate in the integration of changes delivered by internal and external providers.
  • Define and maintain deployment plans for new versions, ensuring platform stability.
  • Diagnose and follow up on application incidents, coordinating fixes and production releases.
  • Provide second-level support to users and resolve operational issues.
  • Implement monitoring processes and draft technical documentation for the team.
  • Work closely with integrators and IT teams to ensure quality deliverables.
  • Identify improvement opportunities and contribute to system evolution.
  • Participate in the 24/7 emergency support rotation.
Qualifications
  • Degree in Computer Science (DEC, AEC, or Bachelor's).
  • Minimum of 3 to 5 years of experience in application support or system deployment.
  • Strong analytical, organizational, and problem-solving skills.
  • Solid knowledge of Windows environments and databases (SQL, Oracle, etc.).
  • Ability to work collaboratively in a dynamic and constantly evolving environment.
  • Intellectual curiosity, autonomy, and initiative.
  • Oral and written fluency in French and English*
    *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Assets

  • Knowledge of agile methodologies and tools (Jira, Confluence, ServiceNow).
  • Familiarity with ITIL processes.
  • Knowledge of SCOM.
  • Experience in the airline industry.
  • Ability to write PowerShell scripts and automate tasks.
  • Proficiency with databases (Oracle, Microsoft SQL Server, Sybase).
  • Knowledge of Unix environments.
Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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