Project Coordinator – Commercial

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

Reporting to the Inside Sales Manager, the Project Coordinator is responsible for providing support to the sales team in the region. This position will work closely with different teams including Sales Team, Project Managers, credit department, warranty department, etc. This role acts as the central hub between internal and external stakeholders, ensuring smooth communication and effective resolution of Post Sale needs. They will manage administrative aspects of the assigned projects. Also, they will manage day-to-day orders for products offered through our Business Solutions department.

What you will accomplish with us:

• Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
• Create S.O. / P.O. for released equipment included in the assigned project.
• Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
• Coordinate delivery schedules with the sales team and work with Master's / vendor's shipping team to ensure on-site delivery.
• Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
• Keep customers and sales reps informed about the status of their requests.
• Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
• Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
• Assist in developing and improving service workflows and customer experience initiatives.
• Provide feedback to management team based on recurring service issues and inefficiencies.
• Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations.
• Internal reporting and filling.

What You Bring to Our Team:

• Communication skills for interacting with customers & de-escalation issues.
• Customer-focused mindset with a proactive approach to problem-solving.
• Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems.
• Familiarity with HVAC Systems and Components is a bonus.
• Willingness to learn new systems and procedures as required.
• Self starter.
• Detail Oriented.
• Strong Organisation Skills.

Compensation Information:

Base Salary Range: $70,000 - $80,000 annually

Supplemental Pay Types Include: Yearly bonus

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy