Pharmacist- Designated Manager

Job Summary

Lead a dynamic pharmacy team in picturesque Niagara

We are looking for a Pharmacist to serve as our Designated Manager. This individual will lead a comprehensive team in providing optimal pharmaceutical care and service to all patients.

Why Boggio Family of Pharmacies

Since 1983, when our flagship location Boggio Pharmacy opened in Port Colborne, our team has been committed to offering a full range of medication and wellness services to the residents of Niagara. Over time, we have proudly expanded to Ridgeway, Niagara Falls, Fonthill, Grimsby, Fort Erie, Smithville, Virgil, Niagara-on-the- Lake and Welland.

Today, over 200 employees staff our ten locations, across dispensaries, home healthcare, front shops and administration. What makes our pharmacies different is that we offer services far beyond regular dispensing. Our team is committed to providing the ultimate customer experience while focusing on our clients' health and quality of life, aided by the use of cutting edge technology.

With pharmacies across the Niagara region, our team members live, work, and play in beautiful lakeside communities. In close proximity to the Greater Toronto Area (GTA) – without the prices – Niagara is the perfect place to call home. With shorelines of Lake Ontario and Lake Erie, the largest wine country in Ontario, and vibrant festivals and events, Niagara region has something to offer everyone.

Designated Manager

· Has authority and accountability over decisions affecting the operation of a pharmacy

· Responsible for the human resources management in a pharmacy, including the supervision of both professional and lay staff.

· Effectively oversee the day-to-day management of the pharmacy.

· Responsible for the overall operation of a pharmacy including supervision of staff, facilities, equipment, and supplies.

· Supports safe medication practices within the pharmacy through the development of policies and procedures to ensure that clinically relevant information that impacts patient care is immediately available to appropriate staff members, including drug recalls, advisories, and warnings

· Ensure the pharmacy practice meets the requirements of legislation and regulation.

Patient Care

· Greets patients in a professional and welcoming manner and by name as much as possible

· Builds meaningful, trust based relationships with patients where the customer knows the name of the pharmacist that is helping them and requests the pharmacist by name in future visits

· Makes educated decisions (sometimes under pressure and on the spot) based on relevant information and in the best interest of the patient. Clearly documents all decisions and discussions with patients for easy reference by another pharmacist.

· Asks relevant questions and provides thorough counselling during consultations and advises patients on non-pharmaceutical measures and over-the-counter medication use (ensures that adequate time is allotted to answer all of the patient's questions)

· Actively seeks opportunities to provide added pharmaceutical services and makes recommendations for improved patient health through POP system

· Engages in medication reviews (Medschecks) with patients regularly to go over medications, answer questions as well as build rapport, loyalty and lasting relationships

· Collects essential information from patient records to evaluate needs while keeping those records up-to-date

· Obtains results from patient's lab testing and relevant clinical measures to improve patient care and ensure correct dosing of medications

· Records all the essential information in the patient's record, along with all interventions and follow-up notes

· Identifies drug therapy-related problems (e.g., inadequate dosage, non-prescription medication, adverse interactions and effects) and provides the appropriate intervention in the form of a pharmaceutical opinion

· Initiates or adjusts prescription-based drug therapy, monitors its impact on the patient's health and ensures timely follow-up with patient

· Provides patients with the necessary information regarding his or her therapy and advises on the proper use of medication (when to start, how to take, when to expect results, when to stop and when to seek medical attention)

· Interacts with other health professionals on a daily basis to ensure the proper handling of the patient's various health problems and ensure continuity of care

· Adapts prescriptions in such a way to improve patient care and convenience with proper patient consent and understanding

· Utilizes all services offered within the pharmacy to increase patient health and independence and makes referrals when necessary

· Actively recommends different products and services that will increase patient loyalty, health and independence

· Keeps up-to-date with changes in legislation, therapeutic data and recognized professional standards

· Continuously increases professional knowledge through regular continuing education

· Takes ownership of incorporating expanded services to their professional service offerings for patients i.e. respiratory education, travel health services, INR monitoring, point of care testing, strep throat screening, etc.

· Manages all exceptional and unpredictable patient situations that arise and proposes solutions (sometimes on the spot) adapted to circumstances

· Provides effective prevention and management measures regarding any event (incident/accident) that involves medication

· Continuously looks for ways to improve patient care and patient experience within the pharmacy and actively notifies management of ideas they have

· Continuously looks for quality improvement ensuring all errors are analyzed for root cause and future prevention

· Enforces and complies with company's Confidentiality Agreement

Supply Management

· Enforces legal and professional obligations regarding packaging and labelling along with the identification of expiry dates for medication use

· Manages medication storage and transportation procedures with respect to the cold chain to maintain its integrity

· Securely manages dangerous medication and hazardous materials

· Manages control mechanisms to safeguard against the theft of narcotics, controlled drugs, targeted substances

· Ensures the distribution of medication and sharp instruments remains secure and compliant with environmental standards.

Employee Relations (where applicable)

· Enforces and complies with various labour laws (e.g., health and safety, etc.)

· Welcomes new staff and directs them to follow proper pharmacy procedures (e.g., filling protocol)

· Establishes priorities for employees while ensuring work is completed daily with no overflow into the following day

· Directs workflow in the pharmacy to improve patient care and increase customer service standards

· Periodically assesses the performance of employees and follows up on their developmental needs

· Implements disciplinary measures, where needed

· Communicates all relevant work-related information to employees

· Encourages and motivates employees by directing their efforts and energy towards common objectives to create a harmonious work environment

· Acts as trainee supervisor for pharmacy and pharmacy technician students

· Coordinates professional events for the department

Qualifications & Skills

· Bachelor of Pharmacy (B. Pharm.) or Doctor of Pharmacy (Pharm. D.);

· Valid practice license;

· Injection Certification;

· Experience with Methadone;

· Knowledge of Pharmaclik Rx, an asset;

· Exceptional customer service skills;

· Excellent decision making skills;

· Excellent communication and team management skills;

· Strong interpersonal skills and the ability to build trust-based relationships;

· Strong listening and empathy skills;

· Strong attention to detail;

· Problem solving abilities;

· Self-control;

· Team player.

Compensation and Hours

Competitive salary and annual pharmacy financials-based bonus structure

Profit sharing on professional services revenue

Comprehensive benefits package

Schedule:

• Evenings and weekends as needed
• Full Time

Do you think you are a good fit for our dynamic, fast growing team? We encourage you to apply today

Job Type: Full-time

Pay: $65.00-$75.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Store discount
• Vision care

Work Location: In person