Relationship Manager, Trust

Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?
The Relationship Manager, Trust develops solid, long-term professional relationships with clients and prospects. They will identify, and refer new business opportunities to the Head of Client Management and will follow-up with existing customers in an effort to improve service and customer value.

*This role is hybrid days/week in the office) - based in Montreal, QC.
*Key Accountabilities

• To ensure TSX Trust service delivery mandate is achieved, develop relationships with Issuer contacts and understand and communicate the Issuer's service requirements internally.
• The Relationship Manager is responsible to communicate and coordinate servicing and operational activities with the appropriate departments within the organization.
• Day to day direct interface with clients, including their counsel and advisors and oversee the administration of a portfolio of Issuer Clients.
• Assist clients in scheduling and preparing for Shareholder meetings including
• Review of completed Proxy Planning Guide to ensure all requirements and timeline deficiencies are communicated to the issuer or their advisors
• Advise/guide clients of regulatory requirements
• Coordinate and advise client and finance of advance funds required for mailings and other applicable services
• Advise appropriate parties of potential corporate actions to be approved at meetings and their impact at TSX Trust
• Track voting requirements & prepare tabulation report Attend and prepare Scrutineer's Report for submission to the Chair of the Meeting
• Prepare for closings, review agendas, provide confirmations and other required documents.
• Attend equity closings.
• Identify, interpret and communicate special service requirements of clients
• Coordinate Terminations and liaise with successor transfer agent to provide records and with the client to ensure documents, instructions and payments are received
• Enforce and monitor reservation orders, normal course issuer bids and caps on capital.
• Liaise with clients regarding treasury order deficiencies and legend removal on transfers.
• Client requests, including preparation of statistical & shareholder reports
• General inquiries, including confirming issued and outstanding shares
• Ensure updated certificate of incumbency is on file, AML/KYC requirements are completed.
• Update client information, contacts on Salesforce (or other databases).
• Gain knowledge of the services that TSX Trust provides to present to clients, including printing, virtual meeting services, depositary, warrant agency, debt trusteeship, escrow agency services, etc.

Must Have(s)

• Excellent communication in French and in English required (contacts and collaboration with clients and colleagues English only might be needed)
• Completion of Canadian Securities and similar courses is helpful, but not crucial
• Minimum of 3 years experience in the financial industry or transfer agent experience is helpful, but not essential
• Strong organizational, interpersonal and communication skills
• Strong proficiency with Microsoft Office Suite (Excel, MS Word), Google, Database Management and other desktop applications
• Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships
• A good solid understanding of the securities industry and capital markets
• A willingness and ability to adapt to a changing environment and responsibilities

In the market for…
Excitement
- Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection
- With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact
- More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led
Team Impact
spreads social good via our giving strategy.

Wellness
- From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth
- From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.
Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.